Switch between personal and work Teams accounts

Hi @C Elmore, 

Welcome to Microsoft Q&A. 

Regarding to the description, I would recommend trying these steps: 

1. Clear Microsoft Teams cache 
   1. For classic Teams: 
      1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. 
      2. Open the Run dialog box by pressing the Windows logo key + R. 
      3. In the Run dialog box, enter the following path, and then select OK: 
      4. Delete all files and folders in the directory. 
      5. Restart Teams. 
   2. For new Teams:  
      1. Type settings in the search box, and then select the Settings app from the results. 
      2. Select Apps > Installed apps, and then type Microsoft Teams in the search box. 
      3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options. 
      4. In the Reset section, select Reset. 
      5. Restart Teams. 
2. Reset Office apps activation state 

• Choose a method from this link to follow: Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn 

If these steps still cannot resolve your issue, here's a workaround to use multiple accounts in Microsoft Teams: 

1. Open browser 
2. Click on the avatar on the top right, and then on the “+” Add a profile. 
3. A pop-up will appears with a blue button “Add”. Please click on this too. 
4. A new window is opened automatically. 
5. Click on the blue button “Sign in to sync data” (this will connect your browser with your client account as we are about to add it to the next step). 

1. If not already done, please add your client account here to create a browser profile that will be connected to this browser in the future. 

1. Reach the website https://teams.microsoft.com/ 
2. Click on the three superiors dots (the ones from the browser and not the ones from Teams online). 
3. Once done, please click on “Apps.” 
4. On the new drop-down, please click on “Install this site as an App. 

1. When the pop-up appears, rename it to 'Client Microsoft Teams." 

You will see a Teams app icon on the taskbar, please remember to pin it to the taskbar for later use. 

For more information, please refer to these articles: 

• Clear the Teams client cache - Microsoft Teams | Microsoft Learn 
• Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn 
• How to use multiple MS Teams solutions on your computer | Microsoft Community Hub 

If you have any further questions and concerns, please let me know. Looking forward to your response. 

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