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can’t login after approve the license for organization

Nataliia 20 Reputation points
2025-08-20T11:42:46.9533333+00:00

My demo version for Teams for organisation has ended up when I was on vacation. I sent request to the admin for the license, it was approved (I got the email), but could not login as saw the same banner with request the license.

The next day I sent request one more time and now I see it is in the queue, but the admin doesn’t see it on his side, I still cannot login, problem is not solved.

I could not write to support agent as can’t login and I’m not an admin. How this can be solved?

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
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  1. Vicky-I 6,320 Reputation points Microsoft External Staff Moderator
    2025-08-20T14:40:15.2266667+00:00

    Hi @Nataliia, 

    Thank you for reaching out to Microsoft Q&A and for providing those details about your login issue.  

    Based on your description, it's possible that the license was not assign to your account. To check that please contact your company IT admin to do these steps to confirm your license assignment

    • Go to Microsoft Admin Center
    • Go to Users > Active users
    • Select your account
    • Click Licenses and Apps
    • Check if the Microsoft Teams license is assigned to you:
      • If not, please assign it and save change
      • If the license is already assigned, please remove the license and assign it again.

    Please take note that it may take up to 24 hours to assigned successfully. If over 24h hours, I strongly suggest you tell your admin raise support ticket refer to: Get support - Microsoft 365 admin.  

    I apologize for the inconvenience this has caused. Hope my information is helpful for you. Please let me know if the issue persists after your admin has assigned the license directly. 

    Best Regards. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 
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