Share via

Not able to use derived credentials on android

Mohammad Dhedhi 10 Reputation points
2025-11-10T19:00:46.76+00:00

I have successfully enrolled a Samsung Galaxy S22 ultra using intune. All my apps are installed on the device. I am now trying to use derived credentials but I am not able to scan the QRCode. As soon as the Camere preview starts, the intune app crashes. Wanted to know if anyone else is seeing this issue. The intune app version is 2025.11.02.

Microsoft Security | Intune | Microsoft Intune Android
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Mohammad Dhedhi 10 Reputation points
    2026-03-12T19:33:03.55+00:00

    The latest build seems to resolve this issue.

    0 comments
  2. Prathista Ilango 830 Reputation points Microsoft Employee
    2025-11-25T17:32:01.5733333+00:00

    Hello Mohammad Dhedhi,

    There is a similar issue reported and is being investigated, majorly for Samsung S25 but if your Samsung S22 is above Android version 14, it could be impacted.

    We do not have further details available at the moment, but this is being worked on, if not fixed already.

    Hope this helps!

    If you found the information above helpful, please Click Yes. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.