How do I unlock my computer

Hi Thomas Cherry,

Thank you for reaching out to Microsoft Q&A forum. I understand how concerning it can be when your Surface Pro is locked, especially if you suspect a hacking attempt.

To assist you better, could you please share the exact error message or code displayed on your screen? This will help us identify the issue and provide the most accurate solution.

In the meantime, here are some steps you can try for each situation:

If you are still able to log in to your surface, start by running a security scan. Go to Settings (Windows logo key + I) > Privacy & security > Windows Security > Virus & threat protection > Quick Scan to check for any threats. Once that’s done, make sure Windows and your apps are fully updated. I also recommend changing your passwords and turning on Two-Factor Authentication (2FA) for extra protection.

If you cannot access your device, first disconnect from Wi-Fi to prevent any further unauthorized activity. Next, restart the device in Safe Mode by holding Shift while selecting Restart, then choose Troubleshoot > Advanced options > Startup Settings > Restart > Safe Mode. Once in Safe Mode, run a full malware scan to remove any potential threats.

Please reply with the error details or let me know if you need help with any of these steps. I'm here to support.

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To unlock your computer, you typically need to enter the correct credentials for the account that is locked. If your computer is locked due to security measures after multiple failed login attempts, you may need to wait for a specified period before trying again. Here are some steps you can take:

1. Wait for Lockout Period: If the lockout is due to too many failed attempts, wait for the lockout duration to expire before trying again.
2. Use Correct Credentials: Ensure you are entering the correct username and password. If you have forgotten your password, you may need to reset it using the recovery options available on your system.
3. Safe Mode: If you cannot log in at all, you might try booting into Safe Mode and logging in with an administrator account to troubleshoot the issue.
4. Recovery Options: If you suspect hacking attempts, consider using recovery options to restore your system to a previous state or reset your password.
5. Contact Support: If you are unable to unlock your computer, contacting technical support for your device may be necessary.

If your computer is part of a network, you may also want to check with your network administrator for assistance.

References:

• Windows logs on and logs off immediately