HOW TO DOWNLAOD REGISTER ON TEAMS

Dear @Zoh P Mashabane, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you’re having trouble accessing the option to download the attendance register in Teams and would like assistance with this feature.

I sincerely apologize for the inconvenience caused by this issue.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Is this for a meeting you organized or one where you were a participant?
• Do you see the Attendance tab under the meeting details in Teams or the calendar (In Teams > go to Calendar > Select the Meeting > Zoom it out so you could see more details > On the right hand, you could see the Tracking part with the attendees' names and click on (...) to download as CSV)? Just to clarify, when you say you can’t access the download option anymore, does that mean you can still see the Attendance report but the download button is missing?
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• Has your organization recently changed any Teams policies or meeting settings (e.g. the Attendance and engagement report option is set to Off)? Could you please reach out to your IT Admin to confirm that?
• Are you able to download attendance for other meetings that you are the organizer, or is this issue specific to one meeting?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

For more information, kindly refer to these articles:

• Manage the attendance and engagement report for meetings and events in Microsoft Teams
• Manage meeting attendance reports in Microsoft Teams

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

If you have extra questions about this answer, please click "Comment". 

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To download the attendance register in Microsoft Teams, you need to ensure that your meeting policy allows for attendance reports. Here are the steps to check and manage your attendance report settings:

1. Access Teams Admin Center: Go to the Teams admin center.
2. Meeting Policies: Navigate to Meetings > Meeting policies and select the policy you want to update or create a new one.
3. Attendance and Engagement Report: In the Meeting scheduling section, ensure that the Attendance and engagement report option is set to either "On, but organizers can turn it off" or "On". If it's set to "Off", you won't have access to download the reports.
4. Save Changes: After making any changes, be sure to select Save.

If your policy settings are correct and you still cannot access the download option, it may be worth checking if there are any restrictions on your account or contacting your IT administrator for further assistance.