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How to fix "no internet secured" done resets of network, ip config flush dns, win sock and nothing

Randall Hewitt 0 Reputation points
2025-12-16T11:26:46.4033333+00:00

Got a Surface 11 Pro and was working fine until did an update and now getting "no internet secured" and as do not use ethernet I am screwed. So tried everything found online - resetting network adapters, reset winsock, flushdns - and still no resolution.

Checked driver and says working fine. Next step is to purchase an ethernet adapter - and if not put back and box and return and go back to Mac - where it just works.

Surface | Surface Pro | Network
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  1. Barb Bowman 80,695 Reputation points MVP Volunteer Moderator
    2025-12-17T14:53:09.6166667+00:00

    First, can you open a CMD prompt and type in:

    ipconfig /all

    [press Enter]

    copy and paste the results in here. (you may have to copy to another PC is you don't have connectivity.

    Second, you did not mention that you tried to roll back the WiFi driver in device manager to a previous version. If you didn't try that, please do. Is this the ARM Snapdragon Surface Pro 11 or the Intel powered Surface Pro 11 for Business?

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  2. Jess-Q 8,550 Reputation points Microsoft External Staff Moderator
    2025-12-17T14:38:05.62+00:00

    Hi @Randall Hewitt

    Thank you for posting your question in the Microsoft Q&A forum.  

    The “No internet, secured” status usually means the Surface is connected to the Wi‑Fi network but isn’t getting proper internet connectivity, often due to IP/DHCP, encryption, or driver issues rather than the Wi‑Fi itself.

    Here are a few steps you can try: 

    1. Temporarily disable IPv6  
    • Control Panel > Network and Sharing Center > Change adapter settings. 
    • Right‑click Wi‑Fi > Properties > uncheck Internet Protocol Version 6 (TCP/IPv6) > OK. 
    • Toggle Wi‑Fi Off/On. 
    1. Roll Back to the "Stable" Driver

    Since you mentioned this happened after an update, try rolling back to older update

    • Right-click Start > Device Manager.
    • Expand Network adapters > Right-click Qualcomm FastConnect 7800.
    • Select Update driver > Browse my computer for drivers.
    • Select Let me pick from a list of available drivers on my computer.
    • You should see 2-3 versions. Select an older one (usually with a lower version number) and hit Next. Reboot.
    1. Clean reinstall the Surface Pro 11 Drivers & Firmware 

    For more details, please refer to: Download drivers and firmware for Surface.

    • Restart, reconnect Wi‑Fi, and test. 

    Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

  3. Randall Hewitt 0 Reputation points
    2025-12-16T11:47:18.5366667+00:00

    So seems this has been an issue for years which microsoft is aware of and crickets in terms of a long term fix. How can this be? So guess we are a small subset who get impacted but when I spend $1200 on a device expect it to work out of the sealed box - sorry guess after years of mac has set the bar high to just work.

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