Impossible to set up Business Teams Account in Channel Islands and no Access to Support

Hello @Nicki Kennedy,  

Thank you for reaching out to the Q&A forum! 

Please note that this forum primarily focuses on technical issues related to Microsoft 365 and Office products. Matters involving subscriptions and billing are typically handled by Microsoft’s Billing Support Team. However, I will try to guide you in the right direction. 

After reviewing the information you shared, I did some additional research. In cases that involve region‑related restrictions (such as Jersey / Channel Islands), online purchases on the Microsoft website often cannot be completed successfully.  

In these situations, the recommended and most reliable approach is normally to purchase through an authorized Microsoft reseller. 

However, for Jersey specifically, Microsoft currently does not have an official Microsoft seller team operating directly in your region. Because of this, the correct path is to purchase through a Microsoft Partner instead. 

You can find one by following these steps: 

• You visit: Contact Me | Microsoft 365 
• Then, you select Jersey as your region. 

• You can choose Find a trusted partner and enter your current location details. 

The system will show you a list of trusted Microsoft Partners who can assist you with purchasing and completing the setup. 

Regarding the tenant you previously attempted to create the information you used (such as email, domain, and billing details) is temporarily locked by the system, so it cannot be reused right now. 

However, it is only temporary; after some time, the system will automatically release those details. If you still want to use the same information later (such as your domain), you can add it back once you have created a new tenant through the Partner I mentioned above. 

Once again, I hope you understand that as a forum moderator, I do not have access to Microsoft’s backend systems or billing tools. My role here is limited to researching the issue on your behalf and providing guidance based on publicly available information.

I truly hope my explanation has helped clarify your situation and given you a clearer direction on what to do next.

Looking forward to hearing from you!

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