My surface is not connecting via Bluetooth to my keyboard

Kindly go through the following Microsoft references:

Fix Bluetooth problems in Windows

Troubleshoot Bluetooth not connecting in Windows

If your Surface is not connecting to your Bluetooth keyboard, you can try the following troubleshooting steps:

1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth & devices and make sure Bluetooth is turned on.
2. Make the keyboard discoverable: Ensure that your keyboard is powered on and in pairing mode. Refer to the keyboard's documentation for instructions on how to make it discoverable.
3. Remove and re-pair the keyboard: If the keyboard appears in the list of devices, try removing it and then re-pairing it. To do this, select the keyboard in the Bluetooth settings and choose to remove it. Then, follow the pairing process again.
4. Restart your Surface: Sometimes, a simple restart can resolve connectivity issues.
5. Check for updates: Ensure that your Surface is running the latest version of Windows. Go to Settings > Update & Security > Windows Update and check for updates.
6. Reset Bluetooth: If the issue persists, you may need to reset the Bluetooth settings on your Surface. This can be done by turning Bluetooth off and then back on again.

If these steps do not resolve the issue, there may be a hardware problem with either the keyboard or the Surface device.

References:

• Surface Pro Flex Keyboard overview