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Calendar app crashing MS Teams webapp

Malte 105 Reputation points
2026-01-20T08:56:03.9933333+00:00

Hi,

When starting the Teams webapp, the first few minutes, i can access the calendar without problems. But after a few minutes, the Calendar is simply crashing with this error:

UTC Date: 
Client Id: B******************************
Session Id: b0******-****-4****-****-************
Client Version:
BootResult: fail
Back Filled Errors: None
err: Error: Assertion:AccountSourceListStore is not initialized
esrc: BeforeBoot
et: ClientError
estack: Error: Assertion:AccountSourceListStore is not initialized

[Moderator note: personal info removed] 


This happes to me in the teams-for-linux app (aka an electron wrapper) as well es microsoft edge itself. I am using debian linux.

I already tried clearing the cash and logging in freshly, but the problem stays the same - any idea what to do?

Microsoft Teams | Microsoft Teams for business | Calendar | Other
{count} votes

Answer accepted by question author
  1. Zedler, Michel 110 Reputation points
    2026-01-21T10:55:46.6033333+00:00

    Workaround 1: Ms Teams > top right "more options" menu > Toggle "New Calendar" off

    Workaround 2: Use MS Outlook to access your calendar and join calls

    Related observation: I also keep getting this banner, and apply restart has no effect:

    Language changes detected (Deutsch). Please restart Teams to see the change. [Apply and restart] [X]

    7 people found this answer helpful.

Answer accepted by question author
  1. Tina L 12,250 Reputation points Microsoft External Staff Moderator
    2026-01-20T11:02:15.1266667+00:00

    Since this forum is a public platform, I have modified your question to hide your personal privacy. For future posts, kindly avoid sharing personal or organizational information to protect your data.

    Hello @Malte,  

    Thank you for reaching out to the Q&A forum! 

    I hope you can also understand that although your concern is technically outside the usual scope of my support responsibilities, I will still do my best to guide you in the right direction:

    To support you better, please provide me more detail:

    1.In addition to clearing the cache and logging in fresh, did you also try testing Teams Calendar in an Incognito/Private window?

    2.I also noticed that your post is tagged under “Business.” Are you using a work (organizational) account, or a personal account such as Outlook.com or Hotmail.com? 

    Besides that, after researching this issue, I could not find any official Microsoft article that documents this specific error. However, based on the error message you shared, it appears to be a client‑side issue, specifically related to the file: owa.hostedcalendar.xxxxxx.js 

    This strongly suggests that the problem is caused by an internal JavaScript error, where a required module for initializing the Calendar is failing to load correctly. 


    Because of this, I believe your case may require a deeper investigation from Microsoft’s advanced technical support team, as they have access to backend diagnostic tools and tenant‑level data.

    If this is a work account, I highly recommend raising a support ticket with Microsoft’s higher‑level technical team as soon as possible.   

    (If you are not the global admin, please kindly ask your IT Admin to do it for you)

    • To create a Support ticket, you can go to: Microsoft 365 admin center                     
    • When you click Help & Support in the bottom-left corner, a Support Assistance panel will appear.         
    • In the text box, you can type: "request an agent to contact me via email or phone" and press Enter.         
    • After that, please look at the bottom-left corner of the panel. You will see a blue link that says, "Contact Support"; you click on it.      

    User's image    

    • You will then have two options: Support via phone or Support via email. You can choose Email. 

    User's image

    Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn   

    When the ticket is opened, a support engineer can start a remote session to investigate the issue, review the back-end settings, and optionally run a sync tool to resolve the issue.  

    I apologize for redirecting you to the support team. As forum moderators, I have limited access to backend systems and cannot directly investigate device-level issues.       

    I truly hope you’ll be assisted soon by our dedicated technical team. And if you receive any updates or insights, please feel free to reply here.       

    Note: If this is a personal account, please reply so I can guide you to the appropriate support team. 

    Looking forward to hearing from you! 


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


15 additional answers

Sort by: Most helpful
  1. Conor Quigley 5 Reputation points
    2026-01-22T09:23:45.8666667+00:00

    Woke up this morning to find the New Calendar option is gone and my calendar is permanently broken.

    1 person found this answer helpful.
    0 comments No comments

  2. Johan Hartzenberg 5 Reputation points
    2026-01-22T09:22:21.2733333+00:00

    Same issue.

    On one of my Enterprise accounts, the calendar has a "New Calendar" button. I turned it off and that specific browser profile no longer crashes the Calendar. The same option doesn't exist on my other Enterprise account.

    1 person found this answer helpful.

  3. Malte 105 Reputation points
    2026-01-20T12:20:52.8+00:00

    No worries, i try to find the admin of our organization and ask to create a support ticket as you recommended, thank you!


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