One Drive is not working correctly

Question

One Drive is not working correctly

Donna M 5

I am a long-time MS365 user. I’ve been using Apple with MS Personal Classic for the past 2 years. It usually works pretty good though there are occasional issues. Well, I am having a somewhat major issue now.

I renamed a file on OneDrive on the iPad yesterday. The file got corrupted. It went to 0kb, was unreadable and showed the ‘shared’ icon next to it. I did a little investigating and after an account reset, the file came back. But still any time I rename a file, it gets corrupted. On the iPhone too. I proceeded to log out of One Drive. No change. I removed the app and reloaded, no change.

Then I tried to move a file on the iPad. OneDrive says the file is moved, but it is not moving. I logged onto Onedrive.com (on the iPad) and tried to move a file from one folder to another and received this error message: 1 item wasn't moved. The destination path cannot be the same as the source object. The source folder is not the same as the destination folder. The source and destination are not the same. But, I was able to rename a file successfully and it showed the updated file name on my iPad.

Some things are working - Outlook + I created an excel & word files yesterday and saved them, but there could be other things broken that I haven’t found yet.

My Apple devices are updated to 26.2 - I do not know if this started with that update. One Drive updated a couple days ago. Can anyone help me??? thanks! : )

Jack 0 Reputation points

2026-01-24T18:33:58.0366667+00:00

I had exactly the same issue three months ago . The web version is working perfectly but the iOS version has two issues ; impossible to rename or to move files .Microsoft helps me to solve this issue . And again since one week , I got this issue . I replicated all the solutions that I received but it is was working . I will try the solution explained in this message . We will see ….
Jack 0 Reputation points

2026-01-25T09:26:46.42+00:00

I follow the process posted but it is not working : same issue impossible to rename and move files
Donna M 5 Reputation points

2026-02-10T18:39:49.5466667+00:00

Yeah same here Jack. I opened an issue with MS support after posting my question here. FWIT they said it’s a known issue…..I will get back to you here if I get an answer from them. So far, they haven’t been able to provide any solution, but they say they’re working on it! I does appear to be an IOS issue because the Web app is working. I don’t know if it broke after the last update, which for me was 26.2 - let’s hope they figure it out! There was an OneDrive update recently on IOS, but that didn’t fix anything for me. And in the meantime, Katarina I am grateful for your help too!
Donna M 5 Reputation points

2026-02-26T18:27:13.0033333+00:00

MS support

Well, after a month my issue is fixed!!! I can move and rename files. I emailed MS Support to tell them it was fixed and said the fix did not occur after the last IOS or OneDrive update, so I have no clue how it got repaired. I added I’m not 100% confident it is 100% fixed. I received an answer from MS Support. Don’t totally understand it, but this is what they said: You’re absolutely right that this kind of improvement can be confusing when there isn’t a clear moment or action that triggered it. In this case, there wasn’t a specific manual fix applied on your device by our team. What we’ve been tracking aligns with a backend/service-side correction that was rolled out, which can take time to fully propagate and doesn’t always line up exactly with app or OS update timings.Because of that, it’s possible to see things start working again even if the last visible OneDrive or iOS update was earlier. That would also explain why the issue still appeared immediately after updating your iPad, but then improved later. I completely understand your point about not being 100% confident it’s fully resolved yet—that’s very reasonable. I’d recommend continuing to use OneDrive as you normally would over the next day or two. If you notice any of the earlier behavior returning, please let me know right away and I’ll jump back in with you.

BTW overall, I’d have to say MS provided great support! Yes, it did take a month to get corrected, but OneDrive was not completely unusable. Support was polite, helpful, kept me informed, stayed in touch and I’m happy it’s fixed. I hope it stays fixed!!!! ; )

They also offered me a free month of MS365 for my trouble, wow!

3 answers

Your answer

Jack 0 Reputation points

2026-01-24T18:33:58.0366667+00:00

I had exactly the same issue three months ago . The web version is working perfectly but the iOS version has two issues ; impossible to rename or to move files .Microsoft helps me to solve this issue . And again since one week , I got this issue . I replicated all the solutions that I received but it is was working . I will try the solution explained in this message . We will see ….
Jack 0 Reputation points

2026-01-25T09:26:46.42+00:00

I follow the process posted but it is not working : same issue impossible to rename and move files
Donna M 5 Reputation points

2026-02-10T18:39:49.5466667+00:00

Yeah same here Jack. I opened an issue with MS support after posting my question here. FWIT they said it’s a known issue…..I will get back to you here if I get an answer from them. So far, they haven’t been able to provide any solution, but they say they’re working on it! I does appear to be an IOS issue because the Web app is working. I don’t know if it broke after the last update, which for me was 26.2 - let’s hope they figure it out! There was an OneDrive update recently on IOS, but that didn’t fix anything for me. And in the meantime, Katarina I am grateful for your help too!
Donna M 5 Reputation points

2026-02-26T18:27:13.0033333+00:00

MS support

Well, after a month my issue is fixed!!! I can move and rename files. I emailed MS Support to tell them it was fixed and said the fix did not occur after the last IOS or OneDrive update, so I have no clue how it got repaired. I added I’m not 100% confident it is 100% fixed. I received an answer from MS Support. Don’t totally understand it, but this is what they said: You’re absolutely right that this kind of improvement can be confusing when there isn’t a clear moment or action that triggered it. In this case, there wasn’t a specific manual fix applied on your device by our team. What we’ve been tracking aligns with a backend/service-side correction that was rolled out, which can take time to fully propagate and doesn’t always line up exactly with app or OS update timings.Because of that, it’s possible to see things start working again even if the last visible OneDrive or iOS update was earlier. That would also explain why the issue still appeared immediately after updating your iPad, but then improved later. I completely understand your point about not being 100% confident it’s fully resolved yet—that’s very reasonable. I’d recommend continuing to use OneDrive as you normally would over the next day or two. If you notice any of the earlier behavior returning, please let me know right away and I’ll jump back in with you.

BTW overall, I’d have to say MS provided great support! Yes, it did take a month to get corrected, but OneDrive was not completely unusable. Support was polite, helpful, kept me informed, stayed in touch and I’m happy it’s fixed. I hope it stays fixed!!!! ; )

They also offered me a free month of MS365 for my trouble, wow!

Answer 1

I posted an errormessage about a year ago on the same issue, but did not get any helpful answers. Seems like the problem persist even after upgrade to IOS 26.3.
I have tried all the above suggestions, even deleted the OneDrive app and reinstalled it.
The files and folders affected have all been shared with a user with mail adress not associated with a Microsoft Account. The sharing works fine, but I noticed its for those folders the bug manifests itself.
Folders I have created and not shared does not have the problem.

Answer 2

Ruben Buist 0

Hey there! I have had an similar issue and I believe I also had an error message along the lines of: 1 item wasn't moved. The destination path cannot be the same as the source object. The source folder is not the same as the destination folder. Double check if your file path (drive letter:\folder name\folder name\file name) doesn't exceed 256 characters! OneDrive can start to act properly weird when a path exceeds 256 characters, i.e. give all sorts of cryptic error messages. Hope this helps! Good luck!

Donna M 5 Reputation points

2026-02-10T18:32:21.49+00:00

Thank you for your help, but that isn’t the case for me. the character limit has not been exceeded.

Answer 3

Hello Donna M,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you’re experiencing an issue with OneDrive. I completely understand how frustrating that can feel. Let me help you work through this situation.

I am so sorry for the inconvenient it might cause. With your situation, I suggest you try these steps:

Step 1: Check OneDrive Web (very important)

On onedrive.com, please check:

Do the corrupted files show 0 KB there as well?
Are files stuck showing “shared” when they shouldn’t be?

Try this:

Create a new folder
Upload a new test file
Rename it on the web only

If actions on the web work normally but renaming from the mobile app causes issues, that confirms an iOS OneDrive app bug.

Step 2: Disable Files On-Demand (temporary workaround)

On iPhone / iPad:

Open OneDrive
Go to Settings
Turn OFF: “Files On-Demand” / “Offline files” (wording may vary)
Restart your device

This can reduce metadata sync errors.

Step 3: Sign out everywhere (full reset)

Do this in order:

Sign out of OneDrive on all Apple devices
Go to account.microsoft.com
Sign out of all sessions
Wait 15–30 minutes
Sign back in on ONE device only (start with the iPad)
Test by renaming one non‑important file

Step 4: Check storage & account health

On OneDrive web:

Make sure you’re not over your storage limit
Check the Recycle Bin (corrupted files sometimes end up there)
Look for duplicate or conflict versions

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Katerina-N 6,775 Reputation points Microsoft External Staff Moderator

2026-01-25T15:17:52.23+00:00

Hello Donna M,

I wish you all the best today! I am writing this to follow up and see if you need any additional help. Hope everything goes well. If you need further assistance, please feel free to tag me. I will be happy to assist you.
Donna M 5 Reputation points

2026-02-10T18:30:13.4033333+00:00

Hi Katarina! I did not get a notice that there was a reply so I am sorry for the late response. I appreciate your help. The file did not get corrupted on OneDrive on the web, it did not even update. The test folder I created showed up on OneDrive and I was able to rename it successfully. I turned off “Preview Office Documents” No change to the issue. I logged out of OneDrive (I had already done that). I did not see where I can log out of all sessions. How do I do that? I am not over my storage limit - just 28GB out of 1 TB. So far, nothing has helped with this issue!
Donna M 5 Reputation points

2026-02-11T20:07:06.7333333+00:00

This did not fix my problem. I did not click to make it the accepted answer. I still need help. thanks.

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One Drive is not working correctly

3 answers

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