Unable to find bitlocker

Check Azure AD/Entra ID under the device’s properties, where keys are stored if the machine is joined. If the device is on‑prem AD and Group Policy was configured to back up keys, you’ll find it in the computer object’s msFVE-RecoveryInformation attribute in Active Directory Users and Computers. If the machine was linked to a personal Microsoft account, the key may be available at https://account.microsoft.com/devices. .

If none of these locations have the key, there is no supported way to bypass BitLocker. The drive cannot be unlocked without it. In that case, the only option is to reformat and reinstall the OS.

If you are unable to find the BitLocker recovery key for your account, there are a few options you can consider:

1. Self-recovery: By default, users can retrieve their BitLocker recovery keys from Microsoft Entra ID. Ensure that your account is linked to Microsoft Entra ID and check if the recovery key is available there.
2. Helpdesk recovery: If you do not have access to self-service recovery, your IT helpdesk may assist you. They can retrieve the recovery information from Microsoft Entra ID or Active Directory if your device is domain joined.
3. USB flash drive: If you saved the recovery password on a USB drive, plug the drive into the locked device and follow the instructions to unlock it. If the key was saved as a text file, you will need to read it from another device.

If none of these options work, you may need to contact your IT department for further assistance.

References:

• BitLocker recovery process
• BitLocker administration and monitoring website