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Microsoft Advertising Managers Can't Log Into Their Advertising Accounts

Mary Kate Harmon 0 Reputation points
2026-02-16T21:57:00.9+00:00

On our account, I am a regular user who can edit things with the campaigns. I do not have super access. When given the information to log in, I logged in with my Microsoft account and thought that would be good. Recently though, my managers have tried to log in but their log ins have been denied.

Could I have accidently locked them out of the account? How do I get them access back to the account. We need to change our credit card information but they can't log in and I don't have the access to alter the information myself.

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
    2026-02-16T23:54:05.2766667+00:00

    Hello Mary Kate,

    Thank you for using our Microsoft Advertising Learn Q&A Platform!

    I understand you need to update your account’s payment method. Kindly confirm that you’re signed in with a Super Admin role, since payment methods can only be added, edited, or deleted by Super Admin users. Please see About user roles for more details.

    If you can't sign in to your Microsoft account, we suggest that you start by clearing browser cache and cookies and trying a different browser or incognito mode. These common troubleshooting steps typically resolve most issues. If these haven't helped, try using the automated Microsoft Identity troubleshooting tool to run diagnostics and get sign-in help. Kindly see some other Account access troubleshooting for more guides to help you or your managers regain their account's access.

    Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

    I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.

    Kind regards, 

    Marvin | Microsoft Advertising Support Specialist | 800-518-5689 

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  2. Q&A Assist
    2026-02-16T21:57:08.9+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like your managers are experiencing login issues due to potential mismatches in their account credentials or permissions. Here are some steps you can take to help them regain access:

    1. Check Email Addresses: Ensure that the email addresses your managers are using to log in match the ones registered in the Microsoft Advertising platform. If they are using a different email, they will not be able to access the account.
    2. User Manager Role: If you are not the User Manager for your account, you may need to contact the designated User Manager to update their email addresses or permissions. The User Manager can help ensure that the accounts are set up correctly.
    3. Contact Support: If the above steps do not resolve the issue, consider reaching out to Microsoft Advertising Support for assistance. They can provide guidance on how to restore access to the accounts.
    4. Account Permissions: If your managers require higher-level permissions to access certain features, they might need to have their accounts updated to reflect the necessary permissions.
    5. Clear Browser Data: Sometimes, clearing the browser's cache and cookies can resolve login issues. Your managers can try this step if they continue to face difficulties logging in.

    By following these steps, you should be able to help your managers regain access to their accounts so they can update the credit card information as needed.

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