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Old Microsoft Account showing

Pamela Hepner 0 Reputation points
2026-02-22T17:06:45.1033333+00:00

I recently bought a new phone and my Microsoft account did not transfer to the new phone. When I try to log in it brings up an account from the year 2022. I signed up with a subscription with a different email and that email is no longer available. Now I can’t get into the account because I don’t have access to the security code. How do I get into this Microsoft account again?

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Arlene D 30,705 Reputation points Independent Advisor
    2026-02-22T17:39:17.0866667+00:00

    Hello,

    Do you still have any recovery info like a backup email or phone number? Go to https://account.live.com/acsrenter the account email, and follow the steps to verify your identity. Provide as much info as you can. Microsoft will review it and help you regain access.

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  2. Pamela Hepner 0 Reputation points
    2026-02-22T17:15:05.5466667+00:00

    Is there a phone number to talk to an actual person?

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