need the 48 digit ID

Question

need the 48 digit ID

Samir Azer 0

i bought a surface pro 9 for my daughter form Costco online on 01/13/2023. the key board stopped working first then the computer stopped recognizing her face the it goes now to what is called bit looker and is asking her to sign in with her email and password. the email wass deactivated long time ago and she tried to use any possible password that she can remember and nothing worked. the computer is now asking for the 48 number ID. we have been trying to communicate with Microsoft for help in vain. i have all the information from Costco about the purchase and the order number. PLEASE HELP

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Answer 1

BitLocker keys get backed up automatically to the Microsoft account used to set up the device. You need to:

On another computer or phone browser, go to:

https://account.microsoft.com/devices/recoverykey

Sign in with the same Microsoft account that was originally used on the Surface when it was set up or last used. It might still exist in Microsoft’s system as an account.

If there was a linked phone number or alternate recovery email, try Microsoft’s account recovery options first to regain access.

Microsoft won’t look up or restore it from purchase info.

There is no legitimate way to bypass BitLocker encryption without the recovery key.

If the key isn’t in any Microsoft account and you have no print-out or USB backup, the only technical option left is to reset or reinstall Windows. That will erase everything on the drive, including all data and settings.

See:

Find your BitLocker recovery key

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need the 48 digit ID

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