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New Outlook not downloading all my network solutions emails after sync

Jeffrey Pyros 0 Reputation points
2026-02-27T03:50:45.2466667+00:00

I recently "upgraded" from office 2019 to office 2024 on a new computer. I was forced to upgrade (per microsoft) from classic outlook to new outlook, otherwise office would not upgrade. So far this has been a disaster, involving lost emails, time to restore old emails, etc. My biggest problem now is that when I load new outlook, which I set up as a pop account (I thought), it does not download all of my emails from my network solutions professional email account (network solutions hosts my domain name), even after several syncs. Nor does it remove the downloaded emails from the network solutions email account. I can verify that the download is not complete by going into the web-based network solutions account and seeing emails that are not downloaded. Anybody have an idea to help?

Moved from Outlook | Windows | New Outlook for Windows | For business

Outlook | Windows | New Outlook for Windows | For home

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  1. Chloe-V 5,920 Reputation points Microsoft External Staff Moderator
    2026-03-12T10:48:32.5633333+00:00

    Hi Jeffrey Pyros,

    Thank you for reaching out to Microsoft Q&A forum.

    To help determine the most appropriate solution, please provide the following information:

    • In Network Solutions webmail, are the emails that do not appear in Outlook located in the Inbox, or in another folder (Spam/Junk, Archive, or a custom folder)?

    Based on this information, I will determine the cause and suggest the appropriate next steps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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