Attendance report tab missing

Hello @Debbie Tam,  

Thank you for reaching out to the Q&A forum! 

After receiving your information, I tested the same scenario in my own environment. I enabled attendance reports, joined a meeting with another participant, and ended the meeting. I did not reproduce the same behavior you described.

Therefore, to support you better, could you please provide a bit more detail: 

1.You mentioned that the issue happened previously when switching between the classic and new version of Teams. Does this mean that you are currently using the new Teams, and the Attendance tab is not showing in the new version? 

If possible, please share a screenshot of what you see in your meeting. 

2.Could you please check Teams Web and confirm whether the Attendance tab appears there for the same meeting? 

3.Does the issue happen in all meetings, or only newly created meetings? 

4.I also noticed that your post is tagged as “Business.” Could you please confirm whether you are using a work/school (organization) account, or a personal Microsoft account such as outlook.com / hotmail.com?   

5.If you are using a work account, could you please confirm whether you are a regular user or an IT admin in your organization?  I will wait for the screenshot from you so that I can research the issue further. I can help you blur or hide any personal information if needed.    

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a solution.      

Looking forward to hearing from you! 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Several conditions must be met for the Attendance tab and report attachment to appear in Microsoft Teams. Work through these checks in order:

1. Confirm the meeting policy allows attendance reports
   An admin may have disabled reports via Teams meeting policies.

• In the Teams admin center, an admin must go to Meetings > Meeting policies and open the policy assigned to the organizer.
• Under Meeting scheduling > Attendance and engagement report, ensure it is set to either:
  • On, but organizers can turn it off, or
  • On
    If it is set to Off, organizers will not see attendance reports at all.

2. Check attendee inclusion and data level in the policy
   Even if reports are on, the policy can restrict who appears and what is shown:

• In the same policy, under Include attendees in the report, verify it is not set to Never. Typical options are:
  • Yes, but attendees can opt out (default)
  • No, but attendees can opt in
  • Always
  • Never (no attendees appear in reports)
• Under Attendee information, confirm it is not overly restrictive if detailed data is needed:
  • Show everything (default) shows join/leave times and duration.
  • Only show who attended hides times/duration but still shows attendees.

3. Verify “Allow attendance report” is enabled in meeting options
   This must be on per meeting, even if the policy allows reports.

• Before the meeting (new calendar experience):
  1. In Teams, select Calendar.
  2. Open the event and select Edit.
  3. Select Options.
  4. Under Participation, ensure Allow attendance report is turned On.
  5. Select Apply.
• Before the meeting (classic calendar experience):
  1. In Teams, select Calendar.
  2. Open the meeting and select Edit.
  3. In the meeting description, press and hold Ctrl and select Meeting options.
  4. Under Participation, turn Allow attendance report On.
  5. Select Save.
• During the meeting:
  1. Start the meeting.
  2. Select Controls > View more options in the meeting controls.
  3. Under Participation, turn Allow attendance report On.
  4. Select Apply.

4. Use the correct place to find the report after the meeting
   When everything is enabled, the report is available in two main ways:

• During the meeting:
  • Open People in the meeting controls.
  • In the Participants pane, select More actions > Download attendance list.
• After the meeting (may take ~5 minutes):
  • Go to Chat in Teams.
  • Open the chat for the past meeting or event.
  • Select the Attendance tab and use Download to get the .csv file.
    If using mobile, open the meeting chat and tap the Attendance item in the “Meeting ended” message.

5. Consider known limitations
   Some scenarios affect availability or completeness of reports:

• Attendance reports are not supported for instant channel meetings.
• Co-organizers cannot access attendance reports for channel meetings.
• If the organizer has left the organization, reports are permanently deleted.
• View-only attendees and people who stayed only in the lobby and were never admitted are not included.

6. If the toggle is on but the tab/attachment still never appears
   If:

• The meeting policy is set to allow reports, and
• Allow attendance report is on in meeting options, and
• The meeting is not an unsupported type (for example, instant channel meeting),

then this is likely a tenant-level or client issue. In that case:

• Ask the IT admin to confirm the organizer’s assigned meeting policy in the Teams admin center and adjust it if needed.
• If the policy is correct and the issue persists across multiple meetings and devices, the admin should open a support case with Microsoft, referencing the attendance and engagement report feature.

References:

• Manage the attendance and engagement report for meetings and events in Microsoft Teams
• Manage meeting attendance reports in Microsoft Teams
• Meeting options in Microsoft Teams