Stop invoives

Question

Stop invoives

Mogul Brahman Stud 20

Hi, I'm hoping someone can help with an old computer that had Microsoft Business. We're no longer using it, but our credit card is still getting charged monthly. The previous manager, who had the Microsoft account credentials, has passed away, but we still receive the invoices to our email. Is there any way I can stop these charges?

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Answer 1

Dear @Mogul Brahman Stud,

Thank you for posting your question in the Microsoft Q&A forum.

Since cancel subscription and refund request things need action/approval from Billing team. Please know you’re not alone in this, and I’ll guide you through every step to get you as quickly as possible.

First of all, I recommend you ask your bank or card issuer to block future recurring charges from Microsoft.

In the meantime, here are some options I recommend you try:

Option 1: Contact Microsoft Data Protection Support by Phone

Since you are locked out, the most direct method is to call Microsoft's support line to raise a request for resetting your authentication method. For a full list of regional numbers, you can also visit this official page: Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. For reference:  Get support | Microsoft Docs   

Option 2: Create a Temporary Account (Trial Tenant) to Submit a Support Ticket

If you have difficulty reaching an agent by phone, there is a reliable workaround. This involves creating a new, temporary Microsoft 365 account to contact the support team online.

Sign up for a new Microsoft 365 Business trial using this link: Compare All Microsoft 365 Plans. You will need to use a different, personal email address to register.
Once the trial account is created, log in to its Admin Center.
From the Admin Center, open a new Service Request. For reference:  Get support | Microsoft Docs   
In the ticket description, explain that you are locked out of your primary tenant (your.onmicrosoft.com) and that you need to speak with the Billing team to cancel subscription.
Before contacting them, please prepare a recent Microsoft invoice you’re receiving by email or a credit card statement showing the Microsoft charge
Provide your locked account's details and a good contact number for them to reach you.

Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges.

I am confident that the Billing team can resolve this for you. Please try the phone option first, as it is the most direct path. Let me know if you have any questions about these steps.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

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Answer 2

There are two practical ways to stop these charges when the original Microsoft account credentials are no longer available:

Work through Microsoft using the account and billing tools
Since invoices are still being received by email, that email address is almost certainly the Microsoft account used for the subscription. Use that email address to:
- Go to the Microsoft account dashboard and check Services & subscriptions and Manage your payments to see what subscription is active and why it is being billed. For unrecognized or unclear charges, follow the guidance in How to investigate a billing charge from Microsoft. This helps confirm exactly which subscription is charging the card and whether it is on recurring billing.
- If the subscription was purchased through a third party (for example, a retailer, Google Play, or Apple App Store), cancellation must be done through that seller, as described in Unable to cancel your Microsoft subscription.
- If the subscription is a Microsoft 365 for business subscription and the organization still has admin access (for example, another Global Administrator), that admin can sign in to the Microsoft 365 admin center and manage billing under Billing > Bills & payments to see invoices and then cancel or change payment methods as appropriate.
If no one can sign in to the account at all
When the only person with credentials has died and there is no way to recover or access the Microsoft account, Microsoft will not bypass account security based only on a request. In that situation, the realistic options are:
- Follow Microsoft’s formal account ownership/legal process (for example, in cases where the account holder has died) to attempt to gain control of the account, then cancel the subscription once access is granted.
- Or, if that is not feasible, contact the credit card issuer or bank and request that they block further recurring charges from Microsoft for that subscription. This is specifically recommended in similar scenarios where the account cannot be accessed and ownership cannot be proven. The bank can stop future payments even if the Microsoft account remains active.

If there are unexpected or unclear charges and no invoices visible in the Microsoft account, use the steps in How to investigate a billing charge from Microsoft to identify the charge, and then, if necessary, request a refund or dispute the transaction with the bank.

References:

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Stop invoives

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