Unwarranted subscription charge

Hi, I'm John!

If you haven’t already, I recommend checking your Microsoft account for recent purchases or subscriptions using the steps here:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account.

Click "Add comment" to let me know.

Regards,

John J.D.

Follow these steps to understand and resolve the unexpected $129.99 Microsoft 365 subscription charge:

1. Investigate what the charge is for
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the card that was charged: Manage your payments.
   • This tool helps identify whether the charge is from:
     • A Microsoft 365 subscription with recurring billing enabled.
     • A family member or someone you know using your card.
     • A previously declined charge that was retried.
     • An in-app or Microsoft Store purchase.
2. Check for duplicate or unexpected payments
   • Review your order history for the last few months and compare it with your bank/credit card statement to see if there are multiple similar charges or closely spaced payments: Review your order history.
   • If you see only one matching Microsoft charge in your order history but multiple on your bank statement, there may be another Microsoft account using the same card. In Payment options, select Investigate to search for other accounts using your card.
3. Verify subscriptions and recurring billing
   • Go to Services & subscriptions for the signed-in Microsoft account and look for any Microsoft 365 or other subscriptions with recurring billing turned on.
   • If recurring billing is on and you do not want future charges, turn off recurring billing or cancel the subscription. If cancellation options are missing, follow the troubleshooting steps in the cancellation article (for example, confirm you are signed in with the correct account and that there is no overdue balance).
4. If the charge is unrecognized or unauthorized
   • If, after investigation, the charge still is not recognized, use the Investigate option on the Manage your payments page as the primary path to resolve unrecognized charges.
   • If you suspect someone else used the card or account without permission, also review guidance on avoiding scams and consider contacting Microsoft Support or your bank to report and dispute fraudulent activity.
5. Request a refund if appropriate
   • If the charge is for a Microsoft subscription you do not want, first cancel the subscription, then check refund eligibility using the subscription refund guidance. Not all cancellations result in a refund, but the refund tool will show what is possible for the specific charge.

Following these steps will identify what the $129.99 charge is for, stop future charges, and, where eligible, allow a refund request.

References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• How to investigate a billing charge from Microsoft – See also
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A