transfer microsoft 365 account to new Mac Computer

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Do you mean Microsoft 365 (the subscription) or a one-time purchase of Microsoft Office? The steps can be slightly different depending on which one you have.
2. Do you get any error message when signing in or installing?

If Microsoft 365 Subscription:

You usually don’t need to transfer anything. You just sign in with the same Microsoft account.

Try these steps:

If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.