Unable to leave comments on MSN articles.

Hi Clyde Spencer

I understand how frustrating this is. Even though Edge shows you as signed in, the MSN comments system is failing to recognize the same login session, so it incorrectly reports that your session has expired. This is not caused by anything you changed. Chances are, Edge browser sign‑in and MSN comments use separate authentication cookies and those cookies can become out of sync or corrupted.

You can give these a try:

1. Fully sign out and back in
   • Go to https://account.microsoft.com
   • Sign out of your Microsoft account
   • Close Edge completely
   • Reopen Edge, sign back in, then go directly to msn.com and try commenting
2. Clear MSN/Microsoft cookies
   • Clear cookies and cached data in Edge
   • This forces MSN to rebuild a clean login session
3. Test InPrivate mode
   • Open an InPrivate window and try commenting
   • If it works there, the issue is confirmed to be cookie/session corruption in the normal profile
4. Check system time and time zone
   • Make sure automatic time and time zone are enabled
   • Incorrect time can immediately invalidate Microsoft login sessions

If none of the above resolves it, this is very likely an MSN backend issue rather than an Edge or account problem. In that case, the only escalation path is the Feedback option on MSN itself, since MSN comments are handled separately from Edge support.

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The behavior is caused by a sign‑in/session problem between Edge, MSN, and the Microsoft account cookies/security zones.

Try these steps in order:

1. Confirm sign‑in state
   • On MSN, verify that the page shows the profile/account picture as signed in.
   • If it does, explicitly sign out there, then sign back in with the same Microsoft account.
2. Fix possible cookie/security‑zone issues (Edge)
   • Make sure the Microsoft sign‑in and MSN domains are not split across different security zones, which can break cookies and cause “session expired” or infinite sign‑in loops.
   • In Internet Explorer/legacy security zone settings (which Edge can inherit in managed environments), ensure these domains are either all in Trusted Sites or all left out of Trusted Sites:
     • microsoft.com
     • support.microsoft.com and any subdomains
     • login.live.com
     • login.microsoftonline.com
   • If organizational policy requires one of them in Trusted Sites, add all of them there so cookies are shared correctly. This prevents the loop where the site thinks the session has expired even though the account is signed in.
3. Sign in directly to the Microsoft account, then retry MSN
   • Go to https://login.live.com/ and sign in with the Microsoft account.
   • After successful sign‑in, open a new tab and go back to MSN, then try commenting again.
4. If the problem persists and is specific to MSN comments
   • Use the Feedback option at the bottom/right of the MSN page to report the issue with comments and session expiry. MSN comments and moderation are handled separately from Edge and Microsoft Learn, and issues with being blocked or rejected there must be raised through MSN’s own feedback tools.

If the environment is managed by an organization (work/school device), the admin may need to adjust security zone or cookie policies so that Microsoft account cookies are preserved across the MSN and login domains.

References:

• Troubleshoot sign in issues for support.microsoft.com
• Known issues on Internet Explorer and Microsoft Edge browsers (MSAL.js)
• MSN feedback frequently asked questions
• Using the services stripe in MSN
• MSN articles - Microsoft Q&A
• Why are all my comments to any story on MSN news being rejected? - Microsoft Q&A