Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I renewed my expired subscription but I still cannot access Word
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello, thank you for your question. If your Microsoft account is still showing a confirmed subscription when you sign in at account.microsoft.com/services, please try signing out and signing back in in any Microsoft 365 app (for example, in Word, click File > Account > Sign Out/Sign In or Update License) to see if that resolves the issue.