Cannot reach page, network reset

Check if the website is down for everyone or just you.

Hello,

Do you have an internet connection? To verify whether the problem is with your network or your browser,

please try using a different browser to see if you can open the webpage.

The message “Cannot reach this page – network reset” in Windows 11 typically indicates a network connectivity or configuration problem rather than an issue specific to Microsoft Edge alone. Use the following steps on Windows 11 to troubleshoot:

1. Run the built-in Network troubleshooter
   • Select Start > Settings > Network & internet.
   • Run the Network troubleshooter (or use the Get Help Network and Internet troubleshooter if offered).
   • Follow the on-screen steps and test Edge again.
2. Reset TCP/IP and DNS via Command Prompt
   • Select Search on the taskbar, type Command Prompt.
   • Right-click Command Prompt > Run as administrator > Yes.
   • Run these commands in order, pressing Enter after each, then restart the PC:
     • netsh winsock reset
     • netsh int ip reset
     • ipconfig /release
     • ipconfig /renew
     • ipconfig /flushdns
   • After restart, test browsing again in Edge.
3. Use Network reset (last resort) Network reset removes and reinstalls all network adapters and resets settings to defaults. Use this only after the above steps.
   • Select Start > Settings > Network & internet.
   • On Windows 11, select Advanced network settings > Network reset.
   • On the Network reset page, select Reset now > Yes.
   • The PC will restart; after restart, reconnect to the network and test Edge.
   Notes:
   • After network reset, VPN clients or virtual switches (for example, Hyper‑V networking) might need to be reinstalled or reconfigured.
   • Known networks may be set to Public profile, which makes the PC non-discoverable on the network. Adjust to Private if needed via network settings.
4. If Ethernet-specific, verify basic Ethernet connectivity
   • Ensure the Ethernet cable is firmly connected to both the router and the PC.
   • Confirm the cable is in a LAN/Ethernet port on the router, not the router’s Internet/WAN port.
   • If available, try another Ethernet cable and/or another router port.
   • If Wi‑Fi works but Ethernet does not, the issue is likely with the Ethernet adapter, cable, or router port.

If the issue persists after these steps, also test other browsers and apps. If all fail, the problem is likely with the network or router; if only Edge fails while other apps work, reset Edge settings or reinstall Edge as needed.

References:

• Fix Ethernet connection problems in Windows
• Fix Wi-Fi connection issues in Windows