Microsoft Advertising | Accounts, profiles, and login | Account access
Managing permissions and login credentials to access Microsoft Advertising accounts
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bonjour j ai un problème avec Microsoft advertising
Eric Roussel
20
Reputation points
Bonjour, Mon compte a été désactivé et je ne connais pas la raison exacte. Ma boutique en ligne CasaZen vend des produits pour la maison et le rangement destinés principalement aux clients en France. Je respecte les politiques publicitaires et je souhaite simplement promouvoir mes produits de manière légitime.
Je vous serais reconnaissant de bien vouloir examiner mon compte et me dire s’il y a des informations supplémentaires à fournir.
Merci pour votre aide.
Microsoft Advertising | Accounts, profiles, and login | Account access
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Q&A Assist2026-03-09T18:27:06.24+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more
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MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator2026-03-09T19:45:32.9166667+00:00 Hello Eric Roussel,
Thank you for using our Microsoft Advertising Learn Q&A Platform!
I apologize for the inconvenience you’re experiencing, and I appreciate your proactive communication about the issue as I see how important it is to get your access back on your account.
Generally, there could be a number of reasons why our system would suspend an account. While I can’t disclose specific reasons for account suspensions due to security protocols, I’ve summarized common areas where accounts might not comply with our advertising policies. Please see a list of important policies below to ensure you are following them:
- Ad Content & Style
- Financial Products & Services
- Relevance & Quality
- Restricted & Disallowed Content
- Traffic Quality
- User Safety & Privacy
Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.
If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.
Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!
I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.
Kind regards,
Marvin | Microsoft Advertising Support Specialist | 800-518-5689