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I need immediate help. Too many dropped calls after being escalated to next level support.

Stevo Heller 0 Reputation points
2026-03-09T21:31:52.9133333+00:00

Frustrated. I've been on hold now for over an HOUR. And I've been trying to get these Outlook issues fixed for over 3 months. I've waisted countless hours on hold, talking to 1st level support "troubleshooting" until I get this escalated. The last two times ive been able to speak and grant QUICK ASSIST I had the tech drop the call and then closed the ticket. Then another 4 hour attempt to get these issues fixed. On Friday last week I spoke only to a first level tech and he said I would get a call back within 48 hours. 48 HOURS? Then this past sunday I get a call from microsoft at 6:30 a.m. while still in bed. I asked this tech to please give me some time and call my back within two hours. NO CALLBACK! New Ticket request today and I am still on hold 1:22: minutes and counting. And there have been 10+ tickets that have been created for this specific issue.

The lack of customer service is astounding. Is there anything else I can do?

Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. AlexDN 11,065 Reputation points Microsoft External Staff Moderator
    2026-03-10T05:45:08.93+00:00

    Dear @Stevo Heller,
    Thank you for posting your question in the Microsoft Q&A forum. I’m really sorry you’ve had to go through this. From what you described, you have spent many hours waiting on support calls. You have had to explain the same Outlook issue multiple times. You were escalated, but the calls dropped or the ticket was closed before the issue was resolved. You were told to expect callbacks that did not happen.
    I want to reassure you that your concerns are understood. Anyone in your situation would feel upset and worn down after these many attempts.
    To help us guide you more effectively, could you please share:

    • Which support channel have you primarily been using (phone support, chat support, Microsoft 365 Admin Center, or another channel)?
    • Is this related to a work or school account, or a personal Microsoft account?
    • Do you have one active or most recent support ticket number that we can focus on? Could you please provide your ticket number via Private message as picture below: User's image

    Your detailed response will help us diagnose and investigate the issue more efficiently.

    I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

    I'm looking forward for your reply. Thank you for your cooperation.

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