billing and support

Hello @Caylee Solomons,  

Good day! I hope you are doing well.  

Electronic Funds Transfer (EFT) is supported for some Microsoft business invoices, depending on the customer’s billing setup and region. Here are common situations: 

• For business users: If you're a new customer, paying by wire transfer(a type of EFT) isn't available as a payment method. If you're an existing customer, and you meet the eligibility requirements, you can change a current subscription to use the wire transfer payment option. 
• Customers on Enterprise Agreements or MPSA generally use EFT or bank transfer. 
• Some tenants, especially small or new business subscriptions, only support debit/credit cards. 

To help you confirm whether EFT is available in your case, could you please let me know : 

• The type of invoice you’re trying to pay 
• The subscription or product name. For example: Microsoft 365 Business Standard, Azure subscription, Commerce billing invoice,... 
• The region/country of your organization (optional but helpful) 

With this information, I’ll be able to confirm whether EFT can be used for this invoice and guide you on the steps needed to enable it. 

Please leave a comment if you need any further assistance. Thank you for reaching out! 

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Yes, in some business scenarios it is possible to pay Microsoft 365 invoices by Electronic Funds Transfer (EFT) / wire transfer instead of using a debit or credit card, but only if the billing account is eligible and approved for that payment method.

Key points from the documented process:

1. By default, Microsoft accepts credit and debit cards for business products and services.
2. In some cases, organizations can use a wire transfer to pay invoices. Eligibility depends on the type of billing account and region.
3. To use wire transfer, the billing profile payment method must be changed from card to wire transfer. After this change, it cannot be switched back to card for that billing profile.
4. Only users with appropriate billing roles (for example, Billing account owner/contributor, Billing profile owner/contributor, or Invoice manager for Microsoft Customer Agreement; Billing Administrator for MOSA) can manage this change.
5. Once approved for wire transfer, invoice payment instructions (where to send the transfer) are provided in the invoice details.

If the option is not visible or available in the billing account, contact Microsoft support from the admin center so the billing team can confirm eligibility and assist with enabling wire transfer if possible.

References:

• Pay your invoice by using a wire transfer