Not able to login to office 365 account to activate microsoft 365

Which specific subscription do you have?

Are you saying that activating the Office apps fails, but you can access your account online at https://account.microsoft.com ?

Hi, I'm John!

To help narrow down the issue:

1. Are you seeing any error message when you try to sign in? If yes, what does it say exactly?
2. Are you signing in with a Microsoft personal account (Outlook/Hotmail/Live) or a work/school account?
3. Are you activating it through an Office app like Word/Excel, or from the Microsoft 365 website?
4. Did you recently purchase or redeem the Microsoft 365 subscription?

You can also try this quick check:

• Go to https://account.microsoft.com/services
• Sign in with the same account.
• See if your Microsoft 365 subscription appears there.

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.