how to transfer office from a failed hardware to other pc

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To transfer your Retail Office 2016 or 2019 editions,

On your new PC, sign in with your Microsoft account here:

https://account.microsoft.com/services

Under the Products you’ve purchased section, download the Office apps and install them on your device. Once installed, sign in with the same Microsoft account that is associated with your Office license to activate it.

If you encounter activation errors, go to https://account.microsoft.com/devices (Devices section) and remove your old device from your Microsoft account.

Let me know if you still need more help.

To move Office 2019 or Office 2016 to another PC after a hardware failure, follow these steps and conditions.

1. Check transfer eligibility
   • Office Home & Business, Office Home & Student, and Office Professional 2019/2016 are one-time purchases that can be installed on only one PC or Mac at a time.
   • These licenses may be transferred to another computer that belongs to the same owner. The normal limit is one transfer every 90 days, but hardware failure is an allowed exception.
   • Each time the software is transferred, it must be removed from the prior computer and no copies may be retained.
2. Install Office on the new computer
   • On the new PC, sign in with the same Microsoft account used to associate or activate the Office 2019/2016 license.
   • Go to the services and subscriptions page for that account (for example, via the guidance in the install/reinstall articles) and start the Office install, or follow the steps in "Install Office on your PC or Mac" as referenced in the documentation.
   • Download and run the installer to complete installation.
3. Activate Office on the new computer (phone activation)
   • Because the license was already used on the failed hardware, activation on the new PC may show an error that the maximum number of activations has been reached.
   • In that case, use telephone activation as described in the activation article:
     1. Start an Office app (such as Word) on the new PC.
     2. Follow the prompts to activate by telephone and provide the installation ID when requested.
     3. Enter the confirmation ID provided to complete activation.
4. Uninstall/remove Office from the old computer
   • The license terms require that Office be uninstalled from the original computer once it has been transferred.
   • If the old PC is no longer usable due to hardware failure, the key point is that Office must not continue to be used on that device.
5. Review license terms if needed
   • To see the exact transfer terms, open any Office app (on a working installation), go to File > Account > About [app name] > View the Microsoft Software License Terms, and review the transfer sections (for Office 2019/2016, see section 3. Transfer to a Third Party).

If activation still fails after following these steps, review the activation and transfer guidance again and ensure the same Microsoft account and product key (if applicable) are being used.

References:

• Transfer your Office license to another device or another person
• Troubleshoot installing Office
• Activate Office after reinstalling or installing on a different device
• Find your Office apps in Windows
• How to reinstall Office & Student 2019 - Microsoft Q&A
• Move my Home and Student 2016 to a new computer - Microsoft Q&A