My cord is not working

Visit:

https://support.microsoft.com/devices

Sign in with your Microsoft account.

Select your Surface Pro device.

Choose Service & Repair.

Select the issue: Power supply / charger not working.

Follow the steps to create a service order.

The AC power cord recall and free replacement only apply to specific Surface Pro models and purchase dates.

For a free recall replacement, the cord must be from one of these devices sold before March 15, 2015:

1. Original Surface Pro
2. Surface Pro 2
3. Surface Pro 3

Original Surface Pro and Surface Pro 2 customers qualify for one free replacement AC power cord per eligible device, without proof of damage. Surface Pro 3 customers qualify only if the device was purchased before March 15, 2015 and has the old-style AC power cord.

Since the Surface Pro in this case was purchased in August (after March 15, 2015), it is not covered by this specific AC power cord recall program. For a non-working cord outside the recall scope, support must be contacted directly to review warranty options.

To request a recall replacement (if owning an eligible older Surface Pro device and cord):

1. Go to the AC Power Cord replacement page: https://go.microsoft.com/fwlink/?linkid=2145955
2. Sign in with a Microsoft account.
3. Follow the steps to submit a replacement order.

If there are issues ordering online or if the device/cord is not recall-eligible but still not working, contact Microsoft support by phone using the numbers provided for customer service, or use the Contact Support flow online as described in the context.

References:

• Microsoft AC power cord recall for eligible Surface Pro 3 or earlier devices
• power supply - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A