Microsoft account has been hacked

@Benjamin QUIMBETZ

Do you have payment card information stored in your Microsoft account? Now the intruder has it. Do you have email addresses stored in your Microsoft account (e.g., you use Outlook email)? Do you have passwords stored there (in Microsoft Edge)? The intruder has those too. Think of all the things you have in your Microsoft account - while you are filling out forms, the intruder has all that information and can make use of it. Take steps to protect your identity.

Hello, thank you for reaching out to Microsoft Q&A.

What is the exact error message you receive when you sign in with your Microsoft account here?

https://account.microsoft.com/

Did you try resetting your Microsoft account password?
https://account.live.com/ResetPassword.aspx

Meanwhile, see How to recover a hacked or compromised Microsoft account for reference.

Use the official Microsoft hacked-account process and tools.

1. Start with the Sign-in Helper
   • Go to the Sign-in Helper, which is designed specifically for hacked or inaccessible accounts: Open the Sign-in Helper for support options or hacked account issues.
   • Enter the email address or phone number for the hacked Microsoft account.
   • The tool will either show self-help steps or offer an option to talk to an agent, depending on the situation.
2. Follow the hacked/compromised account guide
   • Use the official guide: How to recover a hacked or compromised Microsoft account.
   • Key steps in that guide:
     1. Scan devices for malware using Windows Defender or another up-to-date antivirus before changing any passwords.
     2. Change or reset the account password using the links in the article once access is possible.
     3. Check account settings (connected accounts, forwarding, automatic replies) to remove any changes made by the attacker.
3. If standard reset options fail
   • If normal reset options do not work or the security info was changed, use the Microsoft account recovery form (ACSR) as described in: Help with the Microsoft account recovery form.
   • Prepare another working email to receive updates, and provide as much accurate information as possible (old passwords, typical contacts, usage details).

If the automated tools and forms cannot verify ownership, there is no alternate manual recovery path for consumer Microsoft accounts, and support agents cannot override these systems.

References:

• Hello , welcome to Account help & learning
• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Entraron a mi cuenta de microsoft y cambiaron el gmail y contraseña - Microsoft Q&A