Cloud Support Team and other scams coming from MY email address??

Question

Cloud Support Team and other scams coming from MY email address??

El 0

Hi, so a while ago (probably within the last year) I got an email from my own account saying that they had footage of me enjoying adult content and threatened me to give them money. I changed my microsoft password immediately and added extra authentication. My email is very old and is still a hotmail that I've had for about 15 years.

Today I have checked my junk emails and have seen there are a tonne of the Cloud Support Team emails and they're all from my own email with my own profile picture and everything. They all have a box like icon next to the email that looks like a square with rounded off edges and a line going through it horizontally close to the top of the box.

Does this mean someone is still in my account? Or could they be timed emails to be sent at a specific date?

What should I do?

Vieira, Carlos 0 Reputation points

2026-03-12T17:17:44.06+00:00

No, these emails don’t mean someone is still in your account. They are almost certainly spoofed messages sent by scammers. As long as your security settings look normal and there’s no suspicious activity on your login history, your account should be safe.
Vieira, Carlos 0 Reputation points

2026-03-12T17:18:29.21+00:00

1. Check your recent sign‑ins

Go to: https://mysignins.microsoft.com/security-info Look for any unfamiliar devices or locations.

2. Review your mailbox rules

Sometimes attackers create rules to hide or redirect emails. In Outlook: Settings → Mail → Rules Delete anything you didn’t set up yourself.

3. Keep multi‑factor authentication (MFA) switched on

You’ve already done this, which is excellent.

4. Don’t reply to the emails or click on any links

These messages are mass‑sent scams, often designed to frighten or pressure you.

5. Strengthen your junk mail filters

In Outlook.com → Settings → Junk email, you can block senders and enable stricter filtering options.
El 0 Reputation points

2026-03-12T17:22:27.68+00:00

Hi, this is my first time using this service so I'm unsure if I'm replying to your comments correctly! Thank you for your help. There are no mailbox rules that I can see. However, the link you have sent to see my sign ins wont work. It says that I cant use it for a personal account, only work or school accounts. Is there any way to see my sign ins on a personal account?

1 answer

Your answer

Vieira, Carlos 0 Reputation points

2026-03-12T17:17:44.06+00:00

No, these emails don’t mean someone is still in your account. They are almost certainly spoofed messages sent by scammers. As long as your security settings look normal and there’s no suspicious activity on your login history, your account should be safe.
Vieira, Carlos 0 Reputation points

2026-03-12T17:18:29.21+00:00

1. Check your recent sign‑ins

Go to: https://mysignins.microsoft.com/security-info Look for any unfamiliar devices or locations.

2. Review your mailbox rules

Sometimes attackers create rules to hide or redirect emails. In Outlook: Settings → Mail → Rules Delete anything you didn’t set up yourself.

3. Keep multi‑factor authentication (MFA) switched on

You’ve already done this, which is excellent.

4. Don’t reply to the emails or click on any links

These messages are mass‑sent scams, often designed to frighten or pressure you.

5. Strengthen your junk mail filters

In Outlook.com → Settings → Junk email, you can block senders and enable stricter filtering options.
El 0 Reputation points

2026-03-12T17:22:27.68+00:00

Hi, this is my first time using this service so I'm unsure if I'm replying to your comments correctly! Thank you for your help. There are no mailbox rules that I can see. However, the link you have sent to see my sign ins wont work. It says that I cant use it for a personal account, only work or school accounts. Is there any way to see my sign ins on a personal account?

Answer 1

Email spoofing happens when someone uses an outside mail server to send messages that pretend to come from your email address by forging the "From" field. They do not have access to your actual email account. To prevent and detect this, email providers like Microsoft use protections like SPF (to define which servers are allowed to send on your behalf), DKIM (to attach a digital signature to prove the email is real), and DMARC (to tell other servers what to do if a message fails these checks). If a spoofed email fails these checks, it will usually be flagged as spam or rejected.

So, if the email is already in spam/junk folder, you have nothing to worry about.

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Cloud Support Team and other scams coming from MY email address??

1. Check your recent sign‑ins

2. Review your mailbox rules

3. Keep multi‑factor authentication (MFA) switched on

4. Don’t reply to the emails or click on any links

5. Strengthen your junk mail filters

1 answer

Your answer