Hi, I'm John! I will help you with this.
May I know what troubleshooting steps you have already taken? This will help me avoid recommending them again.
If you haven't tried anything yet, please start by following the steps below:
Uninstall the current Bluetooth driver:
- Right-click the Start button and select Device Manager.
- Expand Bluetooth, right-click your Bluetooth Adapter, and choose Uninstall device.
- Check the box for Attempt to remove the driver for this device, then click Uninstall.
- Click Action in the top menu and select Scan for hardware changes.
- This forces Windows to detect and reinstall missing drivers automatically. Check if the issue persists.
If issue persists, please check Windows Update for the generic driver:
- To do this, go to Settings > Windows Update > Check for updates.
- If there are none, check under Optional Updates by going to Settings > Windows Update > Advanced options > Optional updates.
If the issue persists, please provide more details by answering my questions.
Click "Add comment" below to let me know.
Regards,
John J.D.