can you recall an email from a shared mailbox

Hi! In some cases, you can recall an email sent from a shared mailbox in Microsoft Outlook, but it depends on how the message was sent and where it was stored. If you sent the email using Send As or Send on behalf of the shared mailbox and the message is saved in your personal Sent Items, you may be able to open the message and use the Recall This Message option. Message recall in Microsoft Outlook only works when both the sender and recipient are using Microsoft Exchange Online or are within the same organization, and the recipient must not have opened the message yet.

If the message was saved only in the shared mailbox Sent Items folder, the recall option is often unavailable. This is because recall actions are tied to the sender’s mailbox rather than the shared mailbox itself. You can review the official Microsoft guidance on message recall here:

https://support.microsoft.com/office/how-to-recall-an-email-in-outlook-requirements-limitations-steps-35027f88-d655-4554-b4f8-6c0729a723a0.

Yes, an email sent from a shared mailbox can be recalled, but with some limitations:

1. Cloud-based Message Recall supports recalling messages sent from shared or delegated mailboxes.
2. The recall itself can succeed, but the recall status report is not visible in the shared/delegated mailbox in Outlook. The report is only viewable in a browser and requires authentication as the owning mailbox, which is not possible for a shared account. Signing in as a user with rights on the shared mailbox does not allow viewing the report.
3. When messages are sent via a shared or delegated mailbox in Outlook for Windows, they are stored in the Sent Items of the authenticated user. Initiating recall from that Sent Items copy can be successful, but the same status-report visibility issue applies.
4. When messages are sent via Open another mailbox in Outlook on the web and stored in the shared mailbox’s own Sent Items, the Recall option is grayed out if trying to recall from that shared mailbox folder tree in the same profile. The workaround is to open the shared mailbox in its own Outlook profile and initiate the recall from there.

So, recall is technically possible for messages sent from a shared mailbox, but recall reporting and how to initiate it depend on how the shared mailbox is accessed and where the Sent Items copy resides.

References:

• Work with Cloud-based Message Recall
• Open and use a shared mailbox in Outlook
• Use a shared Outlook mailbox in email automations
• Recall or replace a sent email in Outlook