Hi Support Team unable to login to my perosnal outlook.com account

To regain access to the Outlook.com account, use the official Microsoft account sign-in and recovery tools and the secondary Gmail address as a recovery option.

1. Go to the Microsoft account sign-in page and select the option for help signing in (for example, “Forgot my password” or similar).
2. Follow the prompts to reset the password using the available security info. When asked for a contact method, choose the secondary Gmail address and enter the verification code sent there.
3. If sign-in is blocked due to unusual activity, follow the guidance in Unblock my Outlook.com account. This process will also use the recovery email or phone to verify identity.
4. If the normal reset path does not work, use the Microsoft account sign-in helper and the account recovery form, providing as much accurate information as possible (previous passwords, subjects of recent emails, folder names, etc.).
5. If still unable to sign in, use the Outlook.com support options:
   • If sign-in is possible with any Microsoft account, open Outlook.com, select Help on the top menu, search for the issue, then under Still need help? choose Yes to contact support.
   • If sign-in is not possible at all, use the “Get help signing in” link from the Outlook.com support article to access the sign-in helper.

Note: If the Outlook.com account has not been signed into for more than 2 years, it may have been deleted and may not be recoverable.

References:

• How to get support for Outlook.com
• How to sign in to Hotmail
• Unblock my Outlook.com account
• Why can't I log in to my Outlook account? - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A