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Atualização de KB5007651 me obrigou a resetar para configurações de fábrica

Mayara Facchini 0 Reputation points
2026-03-12T18:59:44.7533333+00:00

No dia 09/03, depois de uma atualização para Windows Security platform - KB5007651 (Versão 10.0.29510.1001), o notebook perdeu completamente o acesso ao disco local, me impedindo de acesar arquivos, programas e dar comandos básicos como ctrl + alt + del ou simples print de ela.

Depois de horas tentando recuperar ponto de atualização, voltar para antes dessa configuração e tudo que encontrei, precisei resetar o notebook pelo Samsung Recovery porque o Windows simplesmente não respondia a nada.

Fiquei até de madrugada reconfigurando tudo para trabalhar no dia seguinte, mas logo que loguei na Samsung Account, o note começou a travar, me obrigando a reiniciar e voltei para o mesmo problema da noite anterior sem conseguir executar comandos básicos ou acessar os arquivos.

Apelei para o Samsung Recovery de novo, perdi o dia de trabalho nisso e agora estou com receio de atualizar o que precisa para não ter que passar por isso sei lá quantas vezes mais.

Como reportar este problema para a própria Microsoft?

Windows for home | Windows 10 | Performance and system failures
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  1. Q&A Assist
    2026-03-12T19:00:00.73+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To report this type of Windows problem directly to Microsoft and provide diagnostic details, use the built‑in Feedback Hub app:

    1. Press Windows key + F to open Feedback Hub (or search for “Feedback Hub” in Start).
    2. Sign in with a Microsoft account if requested.
    3. Select Report a problem.
    4. In Summarize your feedback, describe the issue (include “KB5007651”, Windows version, device model, and that the system became unusable and required factory reset via Samsung Recovery).
    5. In Category, choose something like:
      • Security and Privacy or Windows Defender (if available), and then the closest subcategory related to Windows Security or Updates.
    6. In Add more details, describe:
      • Date and time of the update.
      • Exact behavior (loss of access to local disk, freezes, need to reset, recurrence after logging into Samsung Account).
      • That the issue occurred after installing Windows Security platform – KB5007651 (10.0.29510.1001).
    7. Click Recreate my problem only if the device is now stable and reproducing the issue will not risk data loss. Otherwise, skip this step.
    8. Attach any relevant screenshots or logs if available.
    9. Submit the feedback.

    Feedback Hub sends the report and diagnostic data to Microsoft’s engineering teams, which is the supported way for home users to report such update‑related issues.

    References:

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