This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 22%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Hello, I am looking for any suggestions or assistance with this matter.
I have been trying to help my 83 year old godmother with her email for a few months now with no success. She is currently logged into her email using the Windows Mail app on her laptop however, a few months ago she got a new iPhone and has been trying to add the email account to the phone. She doesn't seem to remember the log in information - it also doesn't help that the phone number listed on her account is a landline she doesn't have any more and the email listed has a typo - .om instead of .com
She recently filled out the account recovery form and it was denied - she said she doesn't really send emails or anything like that so she didn't have much to include with regards to subjects but she included the email addresses of quite a few people she had regularly emailed. I live about 600 miles away so this has all been communicated via text and I am running out of ideas to help her and she is getting incredibly frustrated. Is there anything else I can try or is there anyone with Microsoft that can help.
i think that checking her acct type in mail app (gear→manage accounts→her mail→sync settings) matters, ’cause if it’s pop/imap recovery won’t ever work, and if it’s MS and still fails the only safe path is makin a new mailbox n gently telling her folks.
