1,193 questions
1,193 questions with Surface | Surface Laptop | Display and screen tags
2 answers
My new Surface Laptop won't output properly to my ultrawide screen
My old Surface Book displays perfectly on my Ultrawide screen with the recommended resolution 3440 x 1440 and at 100%. However, when I switch to my brand new Surface Laptop 7th Edition the recommended resolution produces a very stretched display with…
Surface | Surface Laptop | Display and screen
asked 2025-12-04T10:07:53.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sarah Threlfall
0
Reputation points
commented 2026-03-12T15:41:05.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 21%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Erlend Liaklev Andersen
0
Reputation points
1 answer
BUSHOW TO RAISE TICKET FOR SURFACE LAPTOP 5 13"
HI is it possible to raise the ticket for surface laptop 5 13.5" screen damage without office 365
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-27T08:33:06.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
janardnan janardhan
0
Reputation points
answered 2026-02-27T08:33:27.6+00:00
Q&A Assist
2 answers
Surface laptop blank display
The laptop display is blank. The only thing showing is the mouse.
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-20T19:47:36.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 37%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Demetrius Henry
0
Reputation points
answered 2026-02-21T01:32:09.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Security Pin
My face recognition on my laptop says that I need to enter a pin but I cant remember it or its not working, its a 4 digit pin
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-17T18:05:55.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXB%3C/text%3E%3C/svg%3E)
Xhebrail Beqiri
0
Reputation points
commented 2026-02-19T03:27:46.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix forced Content Adaptive Brightness on Surface Laptop 7
Surface Laptop 7 (Snapdragon X) has firmware-level Content Adaptive Brightness Control that ignores DisableCABC and CabcOption registry values. Thoughts on how to fix this.
Surface | Surface Laptop | Display and screen
1,193 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
3 answers
How to reset downwards arrow button on keyboard
I have a Surface Laptop 4, and I must have accidentally clicked or amended something as my downwards arrow button will only take me further down to the next individual point on a page, rather than scrolling down the page as a whole. How can I fix this…
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-13T19:15:39.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 54%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rosie
0
Reputation points
answered 2026-02-16T02:52:14.2833333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Surface sent for warranty repairs (UPS / original packing) damaged - cannot get hold of support
Had a screen issue on my surface laptop so sent it for warranty repairs using UPS label generated when creating a service request. UPS says package is damaged in transit. I created a request for an agent to call me back at 11 am yesterday and after a day…
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-06T19:18:19.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 39%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Astreix
0
Reputation points
answered 2026-02-07T00:41:01.0166667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
how do i make the cursor larger and darker?
The cursor and the display screen are the same color, with only a narrow line delineating the arrow. I spend too much time trying to find the cursor because it 'washes' in color with the display screen. Maybe it can be made larger, solid or different?
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-02T00:00:43.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 23%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lynette Evans
20
Reputation points
commented 2026-02-05T14:50:39.14+00:00
Lynette Evans
20
Reputation points
2 answers
How to connect a 2nd monitor to my microsoft USB$ dock?
How do I connect a 2nd monitor to my USB4 dock for my Surface Laptop? I have tried using the HDMI port and the USB-C port on the dock but can only get one monitor to connect.
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-14T05:54:32.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 92%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Chris Gerreyn
5
Reputation points
edited a comment 2026-02-05T12:50:49.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
3 answers
my laptop suddenly cannot detect my second monitor
I have a new surface laptop that i use daily with a second monitor but my laptop is suddenly saying it cannot detect my second monitor. how can i resolve this?
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-03T19:31:46.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lisa Peters-Beumer
0
Reputation points
commented 2026-02-05T08:19:12.75+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
My new labptop surface 7 screen cracked
My new Surface Laptop 7 screen was accidentally cracked. I need to have the screen repaired, but I am unsure how to proceed. Could you please guide me and assist me with this matter?
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-04T19:41:42.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Noura Alotaibi
0
Reputation points
answered 2026-02-05T01:02:21.74+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
New second Screen Not working on a Serface laptop
Finally bought a new second screen. All plugged in with a HDMI to USB adapter. The screen flashes up with "No signal" and the sound on my laptop switches off. The Laptop doesn't detect another display. Can you help?
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-14T13:33:38.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alice Thorogood
0
Reputation points
commented 2026-02-03T07:53:30.1966667+00:00
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
2 answers
Brand new Surface 7th Edition keeps freezing
I just purchased my laptop last month. It freezes almost daily - it suddenly stops responding, even to the power button, and I have to force restart by holding the power button for 15 seconds. This is obviously very frustrating, especially on a brand new…
Surface | Surface Laptop | Display and screen
1,193 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
how to get quote for broken screen on surface laptop 5 13" screen
how to get official quotation mail for surface laptop 5 13" screen.?
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-22T06:58:05.9+00:00
janardnan janardhan
0
Reputation points
answered 2026-01-22T11:40:29.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
8,550
Reputation points Microsoft External Staff
Moderator
2 answers
Vendor info needed for repair
Hello, We require a repair for a Surface. The surface was dropped and I believe needs a full top repair. We require a contact persons name and info, position and W-9 to add them as a vendor to proceed to send in Surface for repair. Please assist.…
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-20T22:47:25.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 98%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Guadalupe Abundis
0
Reputation points
edited an answer 2026-01-22T04:03:07.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,620
Reputation points Microsoft External Staff
Moderator
1 answer
I have just purchased a surfacepro laptop13 and have a black circle in the bottom right on startup
Black dot in bottom right of screen. Taking a long time to download updates - at 1% for about 20 mins.
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-20T08:31:35.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 99%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOJ%3C/text%3E%3C/svg%3E)
Olivia Jones
0
Reputation points
commented 2026-01-21T22:39:25.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
2 answers
My surface pro laptop is showing inverted colors when powered on.
I have a new Surface Pro 7th edition laptop that I have only had for less than a week. When I turn it back on after it being powered down, no matter how long it's been powered down for, the whole screen comes in as inverted colors. I can fix this by…
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-18T23:47:34.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 70%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexiss Taylor
0
Reputation points
edited a comment 2026-01-21T12:54:37.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Computer has a wide grey bar down the middle of the screen
Computer has a wide grey bar down the middle of the screen grey bar is about 5cm wide and all the way down the middle of screen and fuzzy so it's completely unusable. Need to work out if it's worth reaplacing. Change Surface Laptop 4 - 15 in. i7/16/256…
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-20T11:48:05.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 57.99999999999999%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
JENNER, David
20
Reputation points
commented 2026-01-20T11:51:19.96+00:00
JENNER, David
20
Reputation points
2 answers
Could you please resend the quotation email? We haven't received it.
surfaceの修理・交換の受付後のメールにサインインしたアカウントで返信をしたが、 見積のダウンロード権限付与のメールが届かないため見積金額の確認ができない。
Surface | Surface Laptop | Display and screen
1,193 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 87%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
touvhpsd not working and surface laptop still under warranty
screen shuts down unexpectedly . did diagnostic kit test and failed at touch pad
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-01-12T01:05:22.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 6%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Gini Kapali
0
Reputation points
commented 2026-01-15T07:30:45.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
3,760
Reputation points Microsoft External Staff
Moderator