Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365 Customer Service)

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Customer Service Queue Item (QueueItem) table extends the Microsoft Dynamics 365 Queue Item (QueueItem) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectId
ObjectTypeCode

ObjectId

Changes from ObjectId (Microsoft Dataverse)

Property	Value
Targets	msdyn_bookingalert, msdyn_ocoutboundmessage, msdyn_ocvoicemail, msdyn_timegroup, msdyn_timegroupdetail

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value	Label
10411	Invite Redemption
10412	Portal Comment
10511	IoT Alert
10724	Customer Voice alert
10739	Customer Voice survey invite
10742	Customer Voice survey response
10804	Overflow Action Config
10828	Ongoing conversation (Deprecated)
10840	Conversation
10857	Session
11125	Copilot Transcript
11365	Booking Alert
11383	Fulfillment Preference
11384	Time Group Detail
11452	Voicemail
11466	Outbound message

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_bookingalert_QueueItems
msdyn_ocoutboundmessage_QueueItems
msdyn_ocvoicemail_QueueItems
msdyn_timegroup_QueueItems
msdyn_timegroupdetail_QueueItems

msdyn_bookingalert_QueueItems

One-To-Many Relationship: msdyn_bookingalert msdyn_bookingalert_QueueItems

Property	Value
ReferencedEntity	`msdyn_bookingalert`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_bookingalert`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_ocoutboundmessage_QueueItems

One-To-Many Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_QueueItems

Property	Value
ReferencedEntity	`msdyn_ocoutboundmessage`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_ocoutboundmessage`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_ocvoicemail_QueueItems

One-To-Many Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_QueueItems

Property	Value
ReferencedEntity	`msdyn_ocvoicemail`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_ocvoicemail`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_timegroup_QueueItems

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_QueueItems

Property	Value
ReferencedEntity	`msdyn_timegroup`
ReferencedAttribute	`msdyn_timegroupid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_timegroup`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_timegroupdetail_QueueItems

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_QueueItems

Property	Value
ReferencedEntity	`msdyn_timegroupdetail`
ReferencedAttribute	`msdyn_timegroupdetailid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_timegroupdetail`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

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Last updated on 2026-02-19