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Community interest groups have now moved from Yammer to Microsoft Viva Engage. To join a Viva Engage community and take part in the latest discussions, fill out the Request access to Finance and Operations Viva Engage Community form and choose the community you want to join.
This article explains how to get help with finance and operations apps or Microsoft Dynamics Lifecycle Services (LCS).
| Task | More information |
|---|---|
| Ask the community. | Go to the Dynamics 365 Community page to get help with your questions from the Microsoft Dynamics community. |
| Get help with questions about licensing. | Contact your partner or a Microsoft sales representative. |
| Use the Issue search tool. | In Lifecycle Services, use the Issue search tool to quickly search for Microsoft Knowledge Base (KB) articles, hotfixes, and workarounds for reported problems. You can see which reported problems are in the process of being fixed for a specific functional area, and which problems are already fixed. For more information, see Issue search Lifecycle Services. |
| Get support within your finance and operations app. | Select the Help button (?) in the upper-right corner of the app, and then select Support. Report problems on the Active problems tab in LCS. There, admins can determine whether they should provide in-house support or submit the problems to Microsoft. |
| Open a support ticket with the Microsoft Support team. | In Lifecycle Services, the Support tile opens a tool that helps you manage support incidents. To submit problems directly to Microsoft, select the Support tile in your LCS project. You can then submit problems in two ways: On the Active problem tab, select your problem, and then select Submit to Microsoft. On the Submitted to Microsoft tab, select Submit an incident, and then follow the on-screen instructions to submit the incident. After you submit an incident, you receive an email message from the Microsoft Support engineer who is assigned to your case. |
| Request new features and functionality. | Visit Dynamics 365 Application Ideas to view, search, or vote for existing ideas, or to add new ideas. |