1,388 questions
2 answers
Laptop Feet
Are laptop feet covered under warranty if you have a extended cover plan?
Surface | Other
asked 2026-03-11T10:13:58.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Burton, Daisy
0
Reputation points
answered 2026-03-12T07:00:16.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
Will there be more Intel-Based Surface Pro models announced this year?
Has Microsoft made any public statements about Surface Pro models that will be announced in 2026? Do we know when we might know? Does Microsoft follow any kind of annual announcement/release cycle? I’m specifically looking for Intel-based models for the…
Surface | Other
1,388 questions
asked 2026-03-11T23:58:07.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ0%3C/text%3E%3C/svg%3E)
JR-0950
0
Reputation points
answered 2026-03-12T04:36:39.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Laptop 7 disappears from my devise list
When I tried to submit service request my Laptop 7 disappeared from the devise list. I have added it back several times but once I leave the site or change pages it disappears again. I have no wy to contact Microsoft about this. It may be related to my…
Surface | Other
1,388 questions
asked 2026-03-10T17:48:33.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 32%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Terry Armstrong
0
Reputation points
answered 2026-03-11T09:01:02.5466667+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
3 answers
The Surface Hub screen in black when turn on the device.
The Surface Hub screen in black when turn on the device. We don't see any image on the screen and yet the device in on.
Surface | Other
1,388 questions
asked 2026-03-10T18:57:44.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 27%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rodriguez, Jose
0
Reputation points
answered 2026-03-10T19:15:57.3+00:00
Rodriguez, Jose
0
Reputation points
1 answer
Cinfirming repair ticket
Submitted warranty issue on surface.com/assist. Received two messages on the screen Ticket submitted/created and simultaneously We had a problem, please try again later System won't allow me to submit a new request, nor have I located a way to…
Surface | Other
1,388 questions
asked 2026-03-10T15:05:34.9033333+00:00
Terry Armstrong
0
Reputation points
answered 2026-03-10T15:05:51.1266667+00:00
Q&A Assist
1 answer
MS Surface Pro 10 startet Windows nicht
Guten Tag, wir haben ein defektes Gerät bei uns von einem Kunden liegen. Das Surface kann nicht mehr Windows starten. Es bricht beim Versuch mit einem Bluescreen ab und startet durch. wir haben ein defektes Surface mit der Seriennummer:…
Surface | Other
1,388 questions
asked 2026-03-10T07:57:06.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 83%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Bruchof, Jill
0
Reputation points
answered 2026-03-10T07:57:19.0666667+00:00
Q&A Assist
2 answers
How to get invited to the Microsoft surface Content creator program - Tiktok Content creators
Hi, I own a Media Company that publishes Spaceflight and Tech content i have worked with many Tech companies and i am currently working with the Camera company Pixboom, I would like to reach out to Microsoft to ask if they would like to send out a…
Surface | Other
1,388 questions
asked 2026-03-08T08:50:39.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 74%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Austin Smith
0
Reputation points
edited an answer 2026-03-09T14:25:23.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
1 answer
surface serial hub driver code 10
device cannot start (code 10) status_device_power_failure hi! I need help how to fix this. I think i've tried everything already but nothing works.
Surface | Other
1,388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
surface pro 10 link to micro password should have worked
My Surface Pro 10 toggled to password from pin and i cannot get it to return to pin option, having forgotten my password it text prompts to use microsoft account, which i had to update..it doesn't recognize the new password, or an older one..it is…
Surface | Other
1,388 questions
asked 2026-03-05T22:44:50.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 1%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Scott
0
Reputation points
answered 2026-03-05T22:45:05.67+00:00
Q&A Assist
2 answers
Damaged OLED Display / dead pixels?
Hey! So these lines appeared on the edge of my computer(Microsoft Studio Laptop 2 )in January and have been growing since. Can anyone identify the problem? Thanks
Surface | Other
1,388 questions
asked 2026-03-03T12:13:26.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 45%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Maira Masroor
0
Reputation points
commented 2026-03-05T09:26:55.38+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
Surface tablet 11 not booting
Surface tablet 11 not booting past Windows11 logo screen, its just flashing the logo
Surface | Other
1,388 questions
asked 2026-03-04T08:49:58.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Smyth, Wayne
0
Reputation points
answered 2026-03-04T08:50:09.0766667+00:00
Q&A Assist
2 answers
microsoft update bitlocker no touchscreen
Surface Pro 8, running 11 pro. I ran a windows update 03/02/2026. The following day after the update the The surface would not boot up easily. When it did the keyboard, pen, bluetooth mouse, nor touch screen would not react. After several bootup…
Surface | Other
1,388 questions
asked 2026-03-04T02:56:41.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 77%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
john rose
0
Reputation points
answered 2026-03-04T06:56:17.2133333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Unable to Connect Epson ET-4958 Printer
I followed the instructions to setup the printer to my network. I'm able to print from my mobile phone. However, cannot add this printer as a device in Settings. It lets me add the printer and then just shows "connecting" indefinitely...…
Surface | Other
1,388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
How can I suggest a new product idea with Microsoft?
Hello, I found a gap in Microsoft's product line that a single prominent competitor has a solution for that I figured Microsoft would be the most appropriate to have that to me is a miss opportunity. I'm not sure about where I can reach out to Microsoft…
Surface | Other
1,388 questions
asked 2026-02-28T14:34:47.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nicholas Helish
0
Reputation points
commented 2026-03-02T11:25:11.6833333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
365 account
I would simply like to communicate with someone to fix up my Microsoft 365 account, please. I was online today, but it's gone off into the ether. It is most frustrating when you contribute a considerable amount of money to accounts, and then you get…
Surface | Other
1,388 questions
asked 2026-02-26T04:34:31.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 76%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Max Fehring
0
Reputation points
edited the question 2026-02-26T09:14:35.77+00:00
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
2 answers
PowerPoint refund request
I'd like to request a refund for a subscription I made to an app I no longer use. I was notified that a charge of 12,500 won was made today, February 23, 2026, at 4:30 PM. Since this was for an app I no longer use, I'm requesting a refund.
Surface | Other
1,388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
BitLocker recovery issue
I m getting bit locker recoverynoption when the power button on and retried multiple times but no luck and after login microsoft bitlocker he not getting.
Surface | Other
1,388 questions
asked 2026-02-23T16:51:08.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mathi Mohan
0
Reputation points
answered 2026-02-24T01:51:19.6533333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
connect my surface pro 7 to desktop
I am trying to connect my surface pro 7 to my desktop win 11 pro, I want to use the larger screen as a notice board /whiteboard planner..can anyone help me Moved from: Microsoft Teams | Microsoft Teams for education | Classwork
Surface | Other
1,388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
3 answers
Called one time for work and now my phone number is automatically redirected whether for support for work or personal
I called the 7676 support # one time for work, said I was with a business account, and now when I call any Microsoft support number, I get an automated message that "commercial surface support" has moved online and my call is dropped... How can…
Surface | Other
1,388 questions
asked 2026-02-18T21:39:46.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jennifer Costello
0
Reputation points
answered 2026-02-19T13:05:42.47+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
1 answer
Refund on a charge
I am writing to formally request a full refund of $702.40 for an unauthorized service order charged to my bank account on [Moderator note: PII removed]. __The Situation:__ __Hacked Account:__ My Microsoft account was recently compromised by an…
Surface | Other
1,388 questions
asked 2026-02-14T01:04:15.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Patel
0
Reputation points
edited the question 2026-02-16T10:37:12.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator