710 questions
710 questions with Surface | Surface Pro | Safety and security tags
1 answer
I have no BitLocker Recovery Key but I have the BitLocker Screen asking for it
This morning I opened my Surface Pro to the blue BitLocker screen asking for a recovery key. I never set one up but a quick search on the internet says that it may have been set up by default. So, I logged into my MS account via my iPad to retrieve the…
Surface | Surface Pro | Safety and security
asked 2026-03-11T17:20:41.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
0
Reputation points
commented 2026-03-12T06:04:02.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
Magnetic Case for Surface Pro 11th Edition
Looking to incorporate a surface pro as a vnc device in an industrial environment. When working inside of machines, it would be convenient to be able to magnetically attach the tablet onto iron surfaces (without a separate mount/dock). I have looked for…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-03-11T19:17:56.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 70%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Benjamin Geoffroy
0
Reputation points
answered 2026-03-12T04:42:18.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Locked out of my surface pro
I had a windows security screen and tried to set up facial recognition. Now facial recognition doesn’t work and it wont recognize my pin. I tried to add the surface pro to my Microsoft account but it wont show up in devices
Surface | Surface Pro | Safety and security
710 questions
asked 2026-03-10T21:33:12.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 16%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Reynolds
0
Reputation points
answered 2026-03-11T01:07:20.5233333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 11 bloqueo PIN
Surface Pro 11 se ha bloqueado por PIN olvidado y fallo en el reconocimiento facial. No ofrece ninguna alternativa de inicio de sesión. La cuenta de microsoft está correcta, a pesar de ello tampoco deja usar dicha contraseña. No parece haber solución,…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-03-03T19:58:49.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Olga Mon
0
Reputation points
answered 2026-03-04T01:18:43.4766667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
3 answers
BitLocker Key
My surface pro is asking me for my BitLocker recover key and I don't have it. How can I reset and install windows again ?
Surface | Surface Pro | Safety and security
710 questions
asked 2026-02-26T22:52:08.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 30%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mehdi Monshizadeh
0
Reputation points
answered 2026-02-27T00:57:15.1533333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Cannot find my surface pro with find my device
My device is registered on my personal MS account but when I press find my device it says location is disabled, however I have checked and location is allowed
Surface | Surface Pro | Safety and security
710 questions
asked 2026-02-19T18:29:44.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Ger McCarthy
0
Reputation points
answered 2026-02-20T01:17:41.0366667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Forgot sign in pin.
I found my old surface pro 3. I forgot my sign in pin and the bitlocker key is not working. What can I do now to unlock this device?
Surface | Surface Pro | Safety and security
710 questions
asked 2026-02-10T03:19:08.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OGBOBBYBLUE
0
Reputation points
commented 2026-02-12T08:07:20.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
2 answers
I need a recovery key. My ID [Moderator Note: Personal Info Removed]
How can I recover my recovery key having a recovery key ID?
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-26T19:06:43.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 75%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Christos Atalianis
0
Reputation points
edited a comment 2026-01-28T08:49:25.0833333+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
CCC for tablet surface
Dear All, I need a CCC certificate to send a tablet surface pro to China (Microsoft Surface Go 4 N200 8 Go SSD 250 Windows 11 Pro XIG-00004) Can you provide one for me? where can i get one? kind regards
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-22T10:11:43.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Ludwig Dronet
0
Reputation points
edited the question 2026-01-23T09:04:32.7066667+00:00
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
2 answers
How to reset my Surface Pro 8 without BitLocker key
I have a surface pro 8 and have not used it in several years, getting ready for a cruise and I thought I would charge it up so we can use it to watch movies, listen to Spotify, etc. During the update process it brought me to a screen asking for my…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-19T23:38:22.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 85%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Heidi Huston
0
Reputation points
answered 2026-01-20T01:37:30.28+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
My Surface will not accept any passwords even after restart nor will it do a factory restart
I have an OLD surface and have not used it in a long time. Tried to log in, no luck, tried to reset my password with microsoft, no luck. Tried to reset to factory setting, it will not even bring me to the blue setting screen when hitting shift+restart.…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-17T01:15:56.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Denalee
0
Reputation points
answered 2026-01-17T01:49:21.3266667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
I deleted my SurfacePro off my account by accident, can I get it back so I can get into it?
I have a Microsoft surface pro and when my ex left he took it and I locked it...I now have it back however, I proceeded to accidently delete it out of my Microsoft profile (I was trying to remove my old work one) and I am wondering if (and how) I can get…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-14T20:40:30.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 36%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Loni LaTrace
0
Reputation points
commented 2026-01-16T14:28:06.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
3,760
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
How can I gain access to a company owned device after a terminated employee changed passwords?
a terminated employee changed the password on a company device. We don't have the password to the microsoft account the bitlocker pin etc. what can I do? I am unable to log in, can't even do a restore or reset. what can I do? The device was set up by the…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-01-06T23:06:34.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
june sidwell
20
Reputation points
accepted 2026-01-07T17:14:29.2433333+00:00
june sidwell
20
Reputation points
2 answers
forgot password
Cannot access. Forgot password Tried all I could remember and find. Need options
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-31T17:52:53.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mike Sutphin
0
Reputation points
edited a comment 2026-01-07T07:37:31.26+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
What is a "challenge phrase"?
I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?
Surface | Surface Pro | Safety and security
710 questions
asked 2025-08-01T17:39:08.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cynthia Styner
5
Reputation points
commented 2026-01-05T02:24:40.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 67%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
David Luke
0
Reputation points
2 answers
trouble authorizing payment - Order [Moderator note: PII removed]
Regarding order [Order Number- [Moderator note: PII removed]], the transaction was declined by my financial institution due to a fraud alert. I have verified the charge and the restriction has been lifted. Please re-run the payment at your earliest…
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-31T19:14:42.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 44%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
muralikrishna nutakki
0
Reputation points
edited the question 2026-01-02T14:45:27.46+00:00
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
My Microsoft Surface Pro3 now asks for a PIN to sign in, how do I get a PIN
I am unable to login to my Surface Pro 3 because it says I have used an incorrect PIN too many times but I am unable to get a PIN and there is no alternate way of logging in displayed.
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-31T19:15:09.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Hildenbrand
20
Reputation points
accepted 2025-12-31T19:16:21.18+00:00
Robert Hildenbrand
20
Reputation points
1 answer
The warranty time of the computer is inconsistent with the invoice
购买时间与电脑保修时间不符合，请更新，之前服务的案件编号为：[Moderator note: PII removed]。 The purchase time does not match the warranty time of computer, please update it. The case number of previous service is [Moderator note: PII removed].
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-19T04:19:37.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 57.99999999999999%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vankeller Se
0
Reputation points
edited an answer 2025-12-22T03:16:07.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
9,940
Reputation points Microsoft External Staff
Moderator
2 answers
I have received only a part of my purchase order. Please contact me on how to solve this problem.
Dear reader, Recently I've purchased some articles from your website. Unfortunately I've only received a part of the order. Could you please reach out to me with a solution? Kind regards, [Moderator Note: Personal Info Removed]
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-04T10:39:48.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gijs Bruijn
0
Reputation points
edited an answer 2025-12-13T08:59:05.8266667+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
Locking a stolen Surface pro
Recently had a Surface Pro 7 get stolen and was curious if there was a way to lock the device from my account?
Surface | Surface Pro | Safety and security
710 questions
asked 2025-12-10T20:02:17.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 17%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Sam Jamael
0
Reputation points
edited an answer 2025-12-13T08:41:47.76+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator