46 questions with Microsoft 365 and Office | Subscription, account, billing | For business | iOS tags

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3 answers

Unable to authenticate Microsoft Authenticator login, endless loop

I got a new phone and was attempting to use my Microsoft Authenticator app, but in order to log in I need to use the Microsoft Authenticator app. I can't input the two digit code because I can't use the app, and there seems to be no other way for me to…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2025-11-18T16:33:46.0066667+00:00
Huebel, Sophia (ELS-HBE) 0 Reputation points
edited the question 2026-03-12T18:36:07.9433333+00:00
Lia V 5,065 Reputation points Microsoft External Staff Moderator
1 answer

I need an invoice for my order but with my VAT number and my adress

la facture fiscale dans le package n est pas correcte il faut mettre le numero de TVA et l'adress pour que ce soit valable. je cherche a joindre quelqu un d humain au support microsoft

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-03-09T15:49:28.7766667+00:00
vparmantier 0 Reputation points
answered 2026-03-09T18:01:58.08+00:00
Chris Duong 7,505 Reputation points Microsoft External Staff Moderator
1 answer

Cancelar suscripción Microsoft 365 Business o Azure.

Hola, tengo en la tarjeta de crédito desde hace varios meses una suscripción a microsoft de 12.5 dólares mensuales. Consulté a la sección microsoft individual (Solicitud de servicio: [Nota del moderador: información personal eliminada]) y me respondieron…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-04T20:53:26.17+00:00
milena simone 0 Reputation points
commented 2026-03-09T08:58:44.1433333+00:00
milena simone 0 Reputation points
2 answers

Need to remove authenticator app from phone but screen is broke

Eed to get into my other accounts but the codes do t show up on my app iv put it on my ipad moderator note: Moved from Microsoft System Center Other

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-03-04T23:42:30.3133333+00:00
Michaiah Moala 0 Reputation points
answered 2026-03-05T00:50:26.1366667+00:00
Vergil-V 10,340 Reputation points Microsoft External Staff Moderator
2 answers

How to update payment method

How do I update payment method on my accounts … work and personal

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2025-08-09T22:52:08.1466667+00:00
Catherine Minteer 0 Reputation points
edited an answer 2026-02-27T06:25:59.57+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
1 answer

Complaint and billing dispute regarding my Microsoft 365 Business subscription

Dear Microsoft Billing Support, I hereby submit a formal complaint and billing dispute regarding my Microsoft 365 Business subscription, which has been billed monthly since March 2025. Despite continuous payments of €14.16 per month (April 2025 through…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-24T13:52:13.38+00:00
Golden Management Advice 0 Reputation points
answered 2026-02-24T14:54:56.65+00:00
Phoebe-N 10,650 Reputation points Microsoft External Staff Moderator
2 answers

change subscription

need to switch subscription from Family to Business Standard

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-19T14:23:05.9833333+00:00
John DeWaal 0 Reputation points
commented 2026-02-20T21:46:10.9033333+00:00
Hani-N 7,670 Reputation points Microsoft External Staff Moderator
2 answers

Schedule appointments default Teams link to join meeting

Hello team, I would like to schedule appointments to default link to join my teams meeting. I don't know if I have the right subscription plan or configuration ? [Moderator note: personal info removed]

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-17T19:48:51.05+00:00
Cecilia Marasigan 0 Reputation points
commented 2026-02-18T22:39:38.77+00:00
Killian-N 9,380 Reputation points Microsoft External Staff Moderator
2 answers

Company Account Login Issues

我無法順利從手機登入公司微軟帳戶。 系統顯示"登入已成功 ,但不符合存取此資源的準則。例如 您可能從管理員所限制的瀏覽器,應用程式或位置登入。 但我一直使用蘋果手機,在公司三年了都沒這樣的問題。但是現在這個問題出現我無法完整的使用公司的資源。 公司的 IT部門也無法處理

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-16T10:25:03.7166667+00:00
Tung, Naomi 0 Reputation points
commented 2026-02-17T08:34:54.1533333+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft 365 and Authenticator - Stuck in a Loop

When I changed my mobile phone I tried to add the Microsoft 365 account to Microsoft Authenticator, but every time Authenticator asks for a 6 digit code from Authenticator. I cant provide one because I dont have the account on Authenticator on my new…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-06T13:09:14.8+00:00
Garry Orr 5 Reputation points
edited an answer 2026-02-09T10:35:04.2433333+00:00
Tamara-Hu 11,970 Reputation points Microsoft External Staff Moderator
2 answers

How to access my account

How can I unsubscribe from an account I can’t access! I’ve tried it through the authenticator app and I don’t ever receive a code. I am frustrated and confused. Can someone please lead me in the direction? I’ve even tried to use my alternate email and I…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-05T00:08:46.25+00:00
quiara meredith 0 Reputation points
edited a comment 2026-02-08T07:56:01.32+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
3 answers

Lost admin access – Managing director urgently needs to take over administrator rights (Microsoft 365 Business)

Dear Microsoft Support Team, I am contacting you because I currently no longer have access to the administration of our Microsoft 365 Business tenant and urgently need help. The situation is as follows: I am the managing director of the [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-02-05T15:54:50+00:00
Björn Bak 0 Reputation points
answered 2026-02-05T17:34:08.3733333+00:00
Lia V 5,065 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator account not set up on new iPhone and no other options for logging in

I am stuck in a vicious loop - log in using browswer or iPhone both prompt me to use Authenticator 'on my mobile' to get the code. There are no other options to use SMS or other solution. I am trying to access an upgraded app, Visio Plan 1. Should be…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-27T03:16:31.8466667+00:00
Scott Steele 0 Reputation points
edited an answer 2026-01-27T06:26:45.3033333+00:00
AlexDN 11,065 Reputation points Microsoft External Staff Moderator
1 answer

Restore my Microsoft Business Standard

Dear Microsoft Support Team, I am writing to request assistance with restoring my OneDrive data following the suspension of my Microsoft account due to an unpaid invoice. Unfortunately, I missed a subscription payment that has been overdue since October.…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-25T13:47:27.38+00:00
Smart Swim 0 Reputation points
answered 2026-01-25T14:46:55.5366667+00:00
Julie-Hu 7,015 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Having changed phones, I cannot log back onto work MS account on authenticator as I have no alternate log-on methods other than the alternator itself

So, I have spent the first three hours of today trying to log into my old family MS account and the new work one.  I changed phones two days ago and so needed to sign back into the authenticator app.  Eventually I was able to get onto the old family…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-21T13:37:54.3033333+00:00
Ollie Lincoln 20 Reputation points
commented 2026-01-23T08:26:11.97+00:00
Tina L 12,250 Reputation points Microsoft External Staff Moderator
2 answers

How do I sign into success factors if my authenticator app is not working/signing me in?

When I try to sign into my account (my work account for woolworths) it gives me a code for my authenticator app. When I go to my authenticator app, it asks me to sign it. It then says 'approve sign in request' and asks me to open my authenticator app…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-20T09:20:30.8766667+00:00
Jemma Nicholls 0 Reputation points
commented 2026-01-21T14:09:54.46+00:00
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator
1 answer

Kündigung meines Geschäftsabo

Kündigung aller Abos. Leider Zahle ich regelmäßig ein Abo ohne es zu nutzen. habe im Anhang die Kündigung

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-12T16:00:42.4266667+00:00
Dennis Stannebein 0 Reputation points
answered 2026-01-12T19:52:26.6666667+00:00
Hani-N 7,670 Reputation points Microsoft External Staff Moderator
2 answers

I keep getting a notice I need to pay an invoice. I updated my card on file which show zero balance what do I do

I updated my card on file but I keep getting pay the invoice if $4.60 before I lose service. But I go into my account and it shows zero balance

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-05T15:55:37.87+00:00
Steven Rupea 0 Reputation points
edited an answer 2026-01-05T22:58:14.2966667+00:00
Chris Duong 7,505 Reputation points Microsoft External Staff Moderator
3 answers

I get charged monthly by Microsoft but I don’t have any subscription.

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-01-03T13:53:19.78+00:00
Yujun Luo 0 Reputation points
edited an answer 2026-01-05T18:48:38.3333333+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
1 answer

Want to cancel my subscription

Good day, I want to cancel my subscription since I’m not making good use of the Microsoft. When my business becomes functional, will re activate the account. Thank you

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2025-12-29T04:32:09.2766667+00:00
Kennedy Omoruyi 10 Reputation points
commented 2026-01-05T00:10:28.6833333+00:00
Sophie N 12,500 Reputation points Microsoft External Staff Moderator