20,878 questions
20,878 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags
1 answer
Unable to open my account
Tried everything, unable to open my account, keep sending me back to the sign in steps. Can someone walk me through how to get into, view and/or manage my emails. Thanks
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-05T19:45:53.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA1%3C/text%3E%3C/svg%3E)
AustinGoree-1044
0
Reputation points
edited an answer 2026-03-12T19:59:16.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Chloe-L
10,340
Reputation points Microsoft External Staff
Moderator
0 answers
Assisting family member with account recovery from afar
Hello, I am looking for any suggestions or assistance with this matter. I have been trying to help my 83 year old godmother with her email for a few months now with no success. She is currently logged into her email using the Windows Mail app on her…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T19:06:36.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 22%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Claire L
0
Reputation points
answered 2026-03-12T19:06:59.4366667+00:00
Q&A Assist
4 answers
Can not sign in to Hotmail
Why can I not sign in to my Hotmail/Outlook accounts? It says, "We can not sign you in right now. Please try again later."
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-25T20:37:47.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 28.000000000000004%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Melodee Bonnes
5
Reputation points
answered 2026-03-12T19:00:31.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 75%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUT%3C/text%3E%3C/svg%3E)
UR THE BOSS CATERING
0
Reputation points
1 answer
Hi Support Team unable to login to my perosnal outlook.com account
Hi Support Team am unable to login to ******@outlook.com email from last 2 months and could you please assist me resetting the same I only have secondary Email address ******@gmail.com
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T18:42:15.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mohammed Ejas Pasha
0
Reputation points
answered 2026-03-12T18:42:39.2933333+00:00
Q&A Assist
3 answers
Microsoft account has been hacked
Hello My Microsoft account has been hacked, I cannot attempt to recover it, where can I find help?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T16:24:12.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 77%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBQ%3C/text%3E%3C/svg%3E)
Benjamin QUIMBETZ
0
Reputation points
commented 2026-03-12T18:28:14.8033333+00:00
Benjamin QUIMBETZ
0
Reputation points
1 answer
I lost access to my Hotmail account and can't recover it,
i do not remember my Hotmail password and also recovery email i gave while i created account is also of my previous employer (job i have left) so cannot do that. I also gave my phone number for recovery but somehow i am not getting the message on my…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-07-31T11:14:24.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 3%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
SAJJAD yousaf
10
Reputation points
commented 2026-03-12T18:26:39.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 96%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Cristina Marzullo
0
Reputation points
1 answer
I've hacked e mail.
I've hacked e mail is ******@hotmail.com and the email have resend so many time as attached picture. How can I stop it and make my account secure?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T16:51:47.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ณัฏฐณิชา แก้วบรรจง
0
Reputation points
edited the question 2026-03-12T17:36:06.91+00:00
ณัฏฐณิชา แก้วบรรจง
0
Reputation points
0 answers
Adding alias problem
I've been trying to add an alias to my email. When I try to add it, I'm informed there is a temporary problem with the service and to try again. This has happened every time I try over the last two weeks. Are Microsoft likely to fix the problem. I only…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T17:12:57.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 71%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Burlison
10
Reputation points
asked 2026-03-12T17:12:57.17+00:00
John Burlison
10
Reputation points
1 answer
password prompt
Why am I constantly told that my password is incorrect when I sigh on?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-10T17:14:32.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 63%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
stephen zaborowski
0
Reputation points
commented 2026-03-12T16:43:46.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
35,230
Reputation points
Independent Advisor
2 answers
Hacked Email Account
My hotmail email has been hacked and the password has been changed so I can't access the account. Microsoft has verified my ownership of the account and sent an email for password reset. However, I can't access my account because the password has…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-11T17:05:37.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 50%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFW%3C/text%3E%3C/svg%3E)
Frank waterman
0
Reputation points
answered 2026-03-12T16:38:21.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
34,705
Reputation points
Independent Advisor
1 answer
Need to access father's email who passed away
Hello! Recently I've been trying to get into my past nostalgia from my childhood like trying to access my old roblox and Minecraft accounts from the late 2000's and early 2010's. My father monitored the games i played and used his own email. Now I can't…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T16:26:09.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 70%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Paul Steck
0
Reputation points
edited the question 2026-03-12T16:26:42.7666667+00:00
Paul Steck
0
Reputation points
1 answer
What Can I do when my account was hacked?
So my account was hacked through my email authenticator... they changed email password everything. Please does anybody knows what can I do I lost so much money and hours of work
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-11-16T22:56:52.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 83%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Svačina Miroslav (S-TF)
5
Reputation points
commented 2026-03-12T15:41:51.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 35%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
I7ydr1
0
Reputation points
2 answers
lost password and cant reset because never updated to correct phonenumber
Hi, my girlfriend has an account on hotmail which she used since she was a little kid. a couple months ago the password was changed and she doesnt remember what it is anymore. resetting password is impossible because the phonenumber linked to the account…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T14:25:44.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 14.000000000000002%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Evander Maatsen
0
Reputation points
commented 2026-03-12T15:36:15.2166667+00:00
Evander Maatsen
0
Reputation points
2 answers
Perdi acesso sou meu e-mail preciso de ajuda URGENTE!!!!!!!
Bom dia fiz a troca de celular e perdi acesso sou autenticador de uma outra conta minha, não tenho o código de segurança e a senha! Tenho o acesso ao e-mail de verificação de 2 etapas para pegar o código mas mesmo assim ele pede outra forma de…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-11T13:08:56.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 76%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
luan Silva
0
Reputation points
edited an answer 2026-03-12T15:20:00.9633333+00:00
Chloe-L
10,340
Reputation points Microsoft External Staff
Moderator
0 answers
Hotmail...?
For the last several months, but rarely prior to that, I've experienced periods when I'm not able to log in to my Hotmail account, getting the error message that there've been too many attempts to log in with the incorrect password. I wait 24 hours, then…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T15:11:20.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charles
5
Reputation points
edited the question 2026-03-12T15:14:59.5633333+00:00
Gérard Oomens
119.8K
Reputation points
Volunteer Moderator
2 answers
Need Help Unlocking My Personal Microsoft Account
I’m having trouble accessing my personal Microsoft account. It’s currently locked, and I haven’t been able to get back in. I’ve tried everything I could think of: Logging in several times, but it still shows as locked. Using the recovery form with my…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T14:05:56.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
WACI Abeysekara
0
Reputation points
answered 2026-03-12T14:42:52.97+00:00
Darhyl Amizola
34,705
Reputation points
Independent Advisor
2 answers
Personal outlook has been locked for more than 72 hours
My outlook account has been locked for more than 72 hours. How to get this fixed with an support agent
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T11:07:43.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 83%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUJ%3C/text%3E%3C/svg%3E)
Upul Jayakody
0
Reputation points
answered 2026-03-12T14:36:46.3066667+00:00
Darhyl Amizola
34,705
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
The results of identity theft
In January I was subject to identity theft initially through my mobile phone being transferred over to another network without my knowledge. I have changed my primary email address and password in my Microsoft account and apparently it then takes up to…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T00:30:28.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Stephen Glynn
20
Reputation points
accepted 2026-03-12T14:16:33.7866667+00:00
Stephen Glynn
20
Reputation points
1 answer
Sent items in outlook
Help, all of my sent items in my Hotmail account have gone missing
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T09:36:47.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 36%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Chris Fitzpatrick
0
Reputation points
answered 2026-03-12T14:06:20.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
5,920
Reputation points Microsoft External Staff
Moderator
1 answer
UNABLE TO SEND AND RECEIVE EMAILS
I haven’t been able to log in on a new device for a long time because it says that my password is incorrect. Until about a month ago, I tried logging in through Microsoft Edge, and it worked with the same password I had been trying all along. At that…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-12T13:38:59.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 43%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NOTA
0
Reputation points
answered 2026-03-12T13:39:20.34+00:00
Q&A Assist